{"id":3081279,"url":"https://alion.io/job/cm-com-voice-support-engineer","title":"Voice Support Engineer","company":{"id":54565,"name":"CM.com","domain":"cm.com","url":"https://alion.io/company/cm-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Breda, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3250,"max":4500,"currency":"EUR","period":"month","gross":null,"usd_annual":60612},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:11:57Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T01:51:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.\n“The entire customer journey. One platform”\nWhat we value\nEvery CM.com colleague, connects to our 4 shared values:\nDrive and Lead\nYou take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.\nGrow and Learn\nThe growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.\nTogether and Care\nWe work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.\nSpeed and Change\nBy welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.\nThe Role\nAs a Voice Support Engineer, you’ll be the technical point of contact for customers and operators around the world who rely on our voice services. This isn’t a ticket-closing role: you’ll own the quality of our support by finding the patterns behind the tickets and removing them at the source. With our support ever evolving, you’ll have a real say in how we do support in the future.\nYou will\nResolve voice-related tickets from customers and operators globally, with clear communication and a focus on getting to the root cause.\n\nIdentify recurring issues and repetitive manual work, and turn those insights into concrete improvements that cut ticket volume and handling time.\n\nFix the problems you uncover yourself where you can, and collaborate with the development team to design and implement solutions where you can’t.\n\nDocument solutions, troubleshooting steps, and known issues so customers can find answers on their own and colleagues don’t solve the same problem twice.\n\nShape our support processes, (AI) tooling, and ways of working, setting the standard for how we handle support as we grow.\n\nUse AI tools actively to improve your own work: experiment, automate, and share what works with your team.\n\nRequirements\nA Bachelor’s or Master’s degree (HBO/WO) in a technical field, or equivalent experience\n\nA hands-on, can-do mentality and the drive to fix problems rather than work around them\n\nAn analytical mindset, with the ability to find the root cause behind issues\n\nThe ability to juggle multiple complex support cases at once\n\nKnowledge of VoIP systems, SIP, RTP or computer networking (a plus)\n\nExperience with support ticket processes, ideally in Jira Service Management (a plus)\n\nClear written communication, so your documentation and customer replies are easy to follow\n\nFluency in Dutch and English, both written and spoken\n\nGenuinely curious about AI: You’re actively experimenting with the newest models / products to supercharge yourself at work.\n\nBelieve you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.\nWhat we offer\nAs a CM.com club member, you’ll have the following benefits:\nOnboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.\n\nHealthy food: Daily healthy lunches and snacks to keep you energized.\n\nEffortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.\n\nInvest in your future: A solid pension plan.\n\nTime off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.\n\nOwn your success: Become a shareholder with our Employee Share Purchase Program.\n\nYour Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving\n\nVitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.\n\nTogether atCM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.\n\nOur diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.\nBefore you apply\nWe work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.\nNote: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.","description_format":"text","description_chars":5022,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Ticketing","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-22T12:15:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":60612,"is_top_pay":false},"html_url":"https://alion.io/job/cm-com-voice-support-engineer","json_url":"https://alion.io/job/cm-com-voice-support-engineer.json","meta":{"generated_at":"2026-10-25T04:24:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54565},"rest":"https://alion.io/mcp/rest/get_company?id=54565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcm-com-voice-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcm-com-voice-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcm-com-voice-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cm-com-voice-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcm-com-voice-support-engineer"}]}