{"id":4005025,"url":"https://alion.io/job/cmc-global-application-support-engineer-java","title":"Application Support Engineer (Java)","company":{"id":3827704,"name":"CMC Global","domain":"cmcglobal.com.vn","url":"https://alion.io/company/cmcglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"D","score":54,"open_postings":120,"ghost_share":0.767,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2026-11-10T04:13:53Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T17:18:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JOB DESCRIPTION\nWe are looking for a Senior Java Application Support Engineer with strong Java development skills and hands-on experience in production/application support. The ideal candidate can troubleshoot complex issues, perform root cause analysis, maintain enterprise applications, and communicate effectively with UK-based clients.\nThis role is best suited for a Senior Java Developer with production support experience rather than a developer focused solely on feature development.\nKey Responsibilities\nHandle production incidents and provide application support to ensure system stability and availability.\nTroubleshoot and debug application issues by analyzing logs, code, database queries, and system behavior.\nPerform Root Cause Analysis (RCA) and implement appropriate fixes to prevent recurring incidents.\nMaintain existing Java applications, resolve bugs, and deliver minor enhancements.\nWork with SQL Server/T-SQL to investigate data-related issues, optimize queries, and maintain stored procedures.\nPrepare and update technical documentation, incident reports, and troubleshooting guides.\nCollaborate directly with UK-based clients and development/support teams in Vietnam to resolve technical issues and communicate incident status.\nParticipate in shift rotations and on-call support according to the agreed support schedule.\nREQUIREMENTS\nMust-have\nAt least 4 years of experience in Java development, with hands-on experience in Spring and JSP/Servlet.\nProven experience in Production Support or Application Support, beyond regular software development activities.\nStrong troubleshooting, debugging, and Root Cause Analysis (RCA) skills.\nGood knowledge of Microsoft SQL Server and T-SQL, including complex queries and stored procedures.\nGood English communication skills, with the ability to participate in meetings and work directly with UK-based clients.\nWillingness to work in rotating shifts and participate in an on-call support schedule.\nNice-to-have\nExperience with AngularJS or Node.js.\nExperience with SOAP/REST APIs.\nKnowledge of ITIL processes and Incident Management.\nExperience supporting large-scale enterprise applications.\nPrevious experience as a Support Engineer, Application Support Engineer, Production Support Engineer, or Site Reliability Engineer (SRE).\nWorking Schedule\nRotating shifts:\nDay shift: 9:00 AM - 6:00 PM\nEvening shift: 5:00 PM - 1:00 AM\nRotation: Two weeks on the day shift, followed by two weeks on the evening shift each month.\nOn-call support:\nApproximately one week of on-call duty every 1.5 months.\nOvernight presence is not normally required; however, employees must remain reachable by phone and be available online to respond to urgent incidents when necessary.\nIdeal Candidate Profile\nA Senior Java Developer who has transitioned into or gained substantial experience in Application/Production Support, with strong troubleshooting skills, solid SQL Server knowledge, and the confidence to communicate directly with UK-based clients.\nImportant: This role is not suitable for candidates whose experience is limited to feature development and who have no hands-on production or application support experience.\nHOW TO APPLY\nPlease send your application via email: \n*By submitting your application to , you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.\nThe post Application Support Engineer (Java) appeared first on CMC Global.","description_format":"text","description_chars":3526,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-10T06:38:07Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/cmc-global-application-support-engineer-java","json_url":"https://alion.io/job/cmc-global-application-support-engineer-java.json","meta":{"generated_at":"2026-11-10T18:16:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3827704},"rest":"https://alion.io/mcp/rest/get_company?id=3827704"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcmc-global-application-support-engineer-java"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcmc-global-application-support-engineer-java"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcmc-global-application-support-engineer-java"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cmc-global-application-support-engineer-java\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcmc-global-application-support-engineer-java"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4005025}},{"tool":"search_jobs","arguments":{"company":"cmcglobal.com.vn","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4005025},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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