{"id":4005026,"url":"https://alion.io/job/cmc-global-l3-support-engineer-site-reliability-engineer-sre","title":"L3 Support Engineer / Site Reliability Engineer (SRE)","company":{"id":3827704,"name":"CMC Global","domain":"cmcglobal.com.vn","url":"https://alion.io/company/cmcglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"D","score":54,"open_postings":120,"ghost_share":0.767,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Configuration Management","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-10T04:08:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T18:14:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"JOB DESCRIPTION\nWe are looking for an experienced L3 Support Engineer / Site Reliability Engineer (SRE) to support production systems, investigate complex technical issues, and improve system reliability. This role focuses primarily on Production Support (90%), with approximately 10% dedicated to automat\nResponsibilities\nInvestigate, troubleshoot, and resolve complex incidents in production environments.\nAnalyze system and application logs to identify root causes and implement corrective actions.\nTroubleshoot issues related to Linux systems, Kubernetes, applications, and databases.\nProvide L3 technical support for incidents escalated by the L2 support team.\nParticipate in scheduled on-call rotations to ensure production system stability.\nDevelop and maintain Python automation scripts to support monitoring, daily operations, and incident resolution.\nWrite and execute SQL queries to investigate data-related issues and support troubleshooting.\nCreate and maintain technical documentation, operational procedures, and troubleshooting guides.\nCollaborate with development and infrastructure teams to improve system reliability, performance, and operational efficiency.\nREQUIREMENTS\nInfrastructure & Production Support\nStrong experience in Linux administration and troubleshooting.\nHands-on experience supporting and maintaining production environments.\nSolid understanding of Incident Management and Root Cause Analysis (RCA).\nExperience analyzing system logs, application logs, and error traces.\nExperience participating in on-call support and handling production incidents.\nCloud & Platform Technologies\nHands-on experience with Kubernetes.\nExperience with Ansible for configuration management or operational automation.\nScripting & Database\nProficiency in Python scripting for automation purposes.\nAbility to write SQL queries for data investigation and troubleshooting.\nCommunication & Problem-Solving\nStrong analytical and troubleshooting skills.\nAbility to work effectively under pressure when handling critical production incidents.\nGood English communication skills, including reading technical documentation and collaborating with international teams.\nStrong sense of ownership and a proactive approach to problem-solving.\nPreferred Candidates: Based in Ho Chi Minh City\nWorking Arrangement\nFully remote position - no daily office attendance required.\n Option 1\nSunday - Thursday\n5:00 AM - 1:00 PM (Vietnam Time)\n Option 2\nTuesday - Saturday\n5:00 AM - 1:00 PM (Vietnam Time)\nHOW TO APPLY\nPlease send your application via email: \n*By submitting your application to , you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.\nThe post L3 Support Engineer / Site Reliability Engineer (SRE) appeared first on CMC Global.","description_format":"text","description_chars":2866,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Vietnam","iso":"VN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-10T06:38:07Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/cmc-global-l3-support-engineer-site-reliability-engineer-sre","json_url":"https://alion.io/job/cmc-global-l3-support-engineer-site-reliability-engineer-sre.json","meta":{"generated_at":"2026-11-11T19:51:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38588,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3827704},"rest":"https://alion.io/mcp/rest/get_company?id=3827704"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcmc-global-l3-support-engineer-site-reliability-engineer-sre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcmc-global-l3-support-engineer-site-reliability-engineer-sre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcmc-global-l3-support-engineer-site-reliability-engineer-sre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cmc-global-l3-support-engineer-site-reliability-engineer-sre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcmc-global-l3-support-engineer-site-reliability-engineer-sre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4005026}},{"tool":"search_jobs","arguments":{"company":"cmcglobal.com.vn","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4005026},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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