{"id":1318471,"url":"https://alion.io/job/cmcglobal-aws-cloud-engineer-singapore","title":"AWS Cloud Engineer – Singapore","company":{"id":3827704,"name":"CMC Global","domain":"cmcglobal.com.vn","url":"https://alion.io/company/cmcglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"C","score":65,"open_postings":100,"ghost_share":0.58,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"CloudFormation","optional":true},{"name":"ElasticSearch","optional":true},{"name":"Grafana","optional":true},{"name":"Kibana","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-08-05T08:48:42Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-30T06:28:02Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":55},"description":"JOB DESCRIPTION\nWork Location: Singapore\nOpen to: Singapore Citizens and Singapore PR holders.\nIncident & SLA Management\nMonitor, triage, and resolve incidents (P1-P4) within agreed Service Level Agreements (SLAs), ensuring end-to-end ownership from detection through resolution.\nConduct root cause analysis (RCA) and contribute to post-incident reviews for major service disruptions.\nProvide clear, accurate, and timely communication to customers and internal stakeholders throughout the incident management lifecycle.\nEnsure compliance with incident management processes and maintain high service availability standards.\nMonitoring, Alerting & On-Call Support\nParticipate in the standby/on-call rotation and respond promptly to alerts generated by monitoring platforms, including Elastic APM and other observability tools.\nContinuously monitor system health, application performance, and operational dashboards to proactively identify and mitigate potential issues.\nOptimize alert configurations and thresholds to reduce false positives and improve operational efficiency.\nTroubleshooting & Cross-Functional Collaboration\nCollaborate closely with application, network, security, cloud, and infrastructure teams to investigate and resolve complex technical issues.\nEscalate incidents to Level 3 support teams, specialized engineering teams, or external vendors (e.g., AWS Support) when necessary, and drive issues through to resolution.\nSupport problem management activities by identifying recurring issues and implementing long-term corrective actions.\nAWS Operational Support (BAU)\nProvide day-to-day operational support for AWS environments, including:Compute Services (EC2)\nStorage Services (S3, EBS)\nNetworking (VPC, Security Groups, Load Balancers)\nIdentity & Access Management (IAM)\nPatching, Backup, and Recovery Operations\n\nExecute infrastructure and platform changes in accordance with ITIL-based change management processes.\nMaintain compliance, security, and audit requirements while ensuring service stability and reliability.\nContribute to continuous service improvement initiatives and operational excellence programs.\nDocumentation & Governance\nDevelop, maintain, and enhance operational documentation, including runbooks, Standard Operating Procedures (SOPs), and knowledge base articles.\nEnsure adherence to Singapore Government security standards (e.g., IM8) and Government Commercial Cloud (GCC) governance frameworks.\nSupport audit, compliance, and governance activities by maintaining accurate operational records and documentation.\nREQUIREMENTS\nBachelor’s degree in Computer Science, Information Technology, or a related discipline.\n3-4 years of experience as a Cloud Operations Engineer, Cloud Support Engineer, or Day-2 Operations Engineer supporting production AWS environments.\nStrong hands-on experience with core AWS services, including: Amazon EC2, Amazon S3, Amazon VPC, AWS IAM, Amazon CloudWatch, Elastic Load Balancer (ELB), Amazon RDS\nSolid understanding of ITIL-based Incident, Problem, and Change Management processes within a managed services or operations environment.\nProven experience supporting Singapore Government projects/accounts.\nExperience working within the Government Commercial Cloud (GCC) environment, with knowledge of GCC operating models, governance frameworks, and compliance requirements.\nWillingness to participate in shift work, standby, and on-call rotations.\nStrong troubleshooting and analytical skills, with the ability to remain calm and effective during critical production incidents.\nExcellent problem-solving, communication, and stakeholder management skills.\nPreferred Qualifications (Nice-to-Have)\nExperience with Elastic APM and the Elastic Stack (Elasticsearch, Kibana) for application monitoring, observability, and performance management.\nAWS certification, such as:AWS Certified SysOps Administrator - Associate\nAWS Certified Solutions Architect - Associate\n\nExperience with scripting and automation using Python and/or Bash.\nHands-on experience with Infrastructure as Code (IaC) tools such as: Terraform, AWS CloudFormation\nITIL Foundation Certification.\nExperience with additional monitoring and observability platforms, including: Amazon CloudWatch, Grafana, Prometheus\nHOW TO APPLY\nPlease send your application via email: \n*By submitting your application to , you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.\nThe post AWS Cloud Engineer - Singapore appeared first on CMC Global.","description_format":"text","description_chars":4598,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T20:13:45Z"}],"liveness":{"score":19,"band":"cold","label":"Long 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