{"id":1318508,"url":"https://alion.io/job/cmcglobal-incident-engineer","title":"Incident Engineer","company":{"id":3827704,"name":"CMC Global","domain":"cmcglobal.com.vn","url":"https://alion.io/company/cmcglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"C","score":61,"open_postings":120,"ghost_share":0.65,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial 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and incident resolution.\nAnalyze system issues by understanding application logic, data flow, and business rules, and validate findings with development teams.\nCoordinate with internal teams(Infrastructure, Development, Security) and external vendors to ensure timely resolution and clear communication.\nSupport problem management by performing root cause analysis (RCA) for recurring or high-severity incidents.\nMaintain high-quality technical documentation, including:\nSystem flow diagrams\nTroubleshooting guides\nApplication inventories\nDeployment procedures\nSOPs\nParticipate in application enhancements and new system development, including requirement clarification, design review, and UAT/testing support.\nPerform backend investigations(SQL queries, log analysis, configuration validation) to support issue diagnosis.\nPrepare regular reports covering incident summaries, trends, and recommendations for continuous improvement.\nProvide after-hours / on-call support for major incidents when required.\nREQUIREMENTS\nMandatory\nProficiency in English (written and spoken) to communicate with regional teams and vendors.\nMinimum 8-10 years of experiencein Incident Manager, Application Support, IT Operations, or a similar technical role.\nSolid understanding of application architecture: system design concepts\n backend-frontend interaction\n API and integration flows\n database structure and queries\n\nBasic but solid technical capability, with the ability to understand systems, investigate issues, and collaborate effectively with development teams.\nStrong analytical and troubleshooting skills, able to break down complex issues into understandable components.\nExperience with ITIL processes (Incident, Problem, Change).\nHigh-quality documentation skills, able to clearly document system flows, troubleshooting steps, and operational procedures.\nBasic experience using SQL and working with application logs.\nAbility to work under pressure and manage communication during critical issues\nHOW TO APPLY\nPlease send your application via email: \n*By submitting your application to , you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.\nThe post Incident Engineer appeared first on CMC Global.","description_format":"text","description_chars":2422,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T20:13:45Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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