{"id":4045459,"url":"https://alion.io/job/cme-group-senior-gcc-tech-analyst-weekend-support","title":"Senior GCC Tech Analyst - Weekend support","company":{"id":33863,"name":"CME Group","domain":"cmegroup.com","url":"https://alion.io/company/cmegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Grafana","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-11-10T23:43:17Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T16:20:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This role is a Wed-Sun or Sat-Wed shift\nDescription:\nThe Senior GCC Tech Analyst provides front-line support to customers of CME Group across all platforms and asset classes Futures & Options, Cash FX & Interest Rate products as well as the weekend events contracts. In addition, this analyst provides relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Tech Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means.\nIn this role, the GCC Tech Analyst will have passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, post-trade, market data and match engine functionality. Successful candidates will possess a majority of the below Qualifications, Experiences and be comfortable with the Responsibilities.\nResponsibilities will include and not be limited to the following:\nDevelop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies.\nField customer enquiries related to market events, connectivity, business technologies and products.\nDecides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.\nEvaluate and monitor market activity and order flow for efficiency and anomalous behaviour.\nPerform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences.\nQualifications:\nBachelor’s or master’s degree in information systems, computer science a related field from a recognized university.\nMinimum 5 years of experience in front office trade floor support, production/application support and technical support.\nExperience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv.\nExtensive customer facing experience.\nStrong analytical and problem-solving skills.\nGood grasp of full trade life cycle from execution to front and back office (STP/Murex/MT300) processing.\nExposure to Grafana/Kibana/Putty/SSH/SecureCRT/Monitoring dashboards.\nExperience:\nAdvanced understanding and previous experience within electronic trading, production/operation support, and market analysis.\nFIX protocol/API connectivity knowledge alongside experience with trading GUI features to help with troubleshooting.\nAbility to read and understand user’s Unix logs.\nExperience with raw market data.\nExperience with Linux/Unix commands.\nExperience with a scripting language (Python/Unix).\nExperience with SQL or any database (like Oracle or KDB).\nAbility to perform order tracing, order analysis and ability to identify latency/rejections/slippage/mismatch.\nThe candidate must be able to demonstrate strong written and verbal communication skills.\nPrior customer support experience via telephone and electronic means.\nExposure to Corvil, Wireshark and Splunk is good to have. \nCompany Benefits:\nBonus Programme\nEquity Programme\nEmployee Stock Purchase Plan (ESPP)\nPrivate Medical and Dental coverage\nMental Health Benefit Programme\nGroup Pension Plan\nIncome Protection\nLife Assurance\nCycle To Work\nEV Car Benefit Scheme\nGym Membership\nFamily Leave\nEducation Assistance - MBA/Advanced Degree/Bachelor Degree\nOngoing Employee Development Training/Certification\nHybrid Working\n#LI-Hybrid\n#nijobs\nCME Group: Where Futures are Made\nCME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.\nAt CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.\nImportant Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.","description_format":"text","description_chars":4692,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Equity","Gym membership","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Stock Exchanges & Market Infrastructure","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-10T23:43:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/cme-group-senior-gcc-tech-analyst-weekend-support","json_url":"https://alion.io/job/cme-group-senior-gcc-tech-analyst-weekend-support.json","meta":{"generated_at":"2026-11-11T17:58:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33863},"rest":"https://alion.io/mcp/rest/get_company?id=33863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcme-group-senior-gcc-tech-analyst-weekend-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcme-group-senior-gcc-tech-analyst-weekend-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcme-group-senior-gcc-tech-analyst-weekend-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cme-group-senior-gcc-tech-analyst-weekend-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcme-group-senior-gcc-tech-analyst-weekend-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4045459}},{"tool":"search_jobs","arguments":{"company":"cmegroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4045459},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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