{"id":3484182,"url":"https://alion.io/job/cmg-marketing-program-administration-customer-service-representative-bilingual","title":"Program Administration / Customer Service Representative-Bilingual","company":{"id":674751,"name":"CMG Marketing","domain":"cmgmarketing.com","url":"https://alion.io/company/cmgmarketing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":383},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Mailchimp","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T21:10:46Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T04:31:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position. Preference to Bilingual - English and French speaking.\nResponsibilities\nAssist in the day-to-day administration of programs, including data entry, tracking, and reporting\nAnswer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)\nManage and monitor program schedules, ensuring timely execution and delivery of all program components\nCollaborate with clients, stakeholders, and team members to ensure program goals and objectives are met\nSupport the development and implementation of programs, including all administration and reporting\nMaintain accurate and up-to-date program files, records, and databases\nContribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness\nRequirements\n2+ years of experience in program administration or customer service/Office environment\nRelated Diploma\nExcellent communication skills, both verbal and written\nStrong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members\nAbility to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment\nProficiency in Microsoft Office Suite, particularly Excel, as well as other applications including Mailchimp and SurveyMonkey","description_format":"text","description_chars":1944,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Entry & Processing","Digital 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