{"id":3030784,"url":"https://alion.io/job/cms-it-services-private-limited-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":4445199,"name":"CMS IT SERVICES PRIVATE LIMITED","domain":"cmsitservices.com","url":"https://alion.io/company/cms-it-services-private-limited","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sinnar, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T17:50:55Z","employer_posted_date":null,"last_verified_at":"2026-10-21T17:50:55Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Company Description CMS IT Services is a leading India-focused, tier-1 IT provider with over four decades of experience in technology services. The company delivers end-to-end solutions across IT infrastructure management, remote monitoring, cybersecurity, cloud, application services, and systems integration. With coverage across more than 95% of India's pin codes and compliance with ISO27001, GDPR, CERT-IN, and CMMI Level 3, CMS IT offers reliable, secure, and scalable support. Serving 300+ customers across telecom, banking, healthcare, manufacturing, retail, and insurance, the organization operates state-of-the-art centers in Bangalore and Mumbai. CMS IT focuses on helping businesses achieve cost efficiency, agility, and future-ready IT operations through innovative service delivery and 24/7 support from a large, skilled workforce.\nRole Description The Desktop Support Engineer is a full-time, on-site role based in Sinnar. This role is responsible for providing day-to-day technical support for laptops, desktops, network, printers, and related hardware and software used by end users. Typical activities include installing and configuring systems, diagnosing and resolving hardware and software issues, handling printer and peripheral connectivity problems, and escalating complex incidents when needed. The Desktop Support Engineer will document issues and resolutions, maintain asset and incident records, and collaborate with other IT teams or external vendors to ensure timely and high-quality support. The role also involves guiding users on basic IT practices, ensuring compliance with company policies, and contributing to a stable and secure workplace environment.\nQualifications\n\nCandidates should possess solid Technical Support and Troubleshooting skills for diagnosing and resolving end-user issues.\nKnowledge of Industrial 4.0 will be an advantage.\nCandidates should possess excellent knowledge of Windows operating systems, Microsoft Intunes, O365, networking concepts, data backup, antivirus/security tools and hands-on experience with Printer Support, including setup, maintenance, and connectivity.\nCandidates should possess a good understanding of Computer Hardware, including components, replacements, and upgrades.\nRelevant diploma or degree in IT, Computer Science, or a related field.\nMinimum 3 years of experience in DL1 support, with hands-on experience supporting and managing a user base of 100+ users.\nStrong communication skills, customer-focused mindset, and ability to work effectively on-site in a fast-paced environment.\nShould have hands-on experience with ticketing tools and a good understanding of ticket management, incident tracking, and resolution processes.","description_format":"text","description_chars":2713,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T20:09:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["seen:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cms-it-services-private-limited-desktop-support-engineer","json_url":"https://alion.io/job/cms-it-services-private-limited-desktop-support-engineer.json","meta":{"generated_at":"2026-10-26T03:17:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4445199},"rest":"https://alion.io/mcp/rest/get_company?id=4445199"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcms-it-services-private-limited-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcms-it-services-private-limited-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcms-it-services-private-limited-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cms-it-services-private-limited-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcms-it-services-private-limited-desktop-support-engineer"}]}