{"id":2393797,"url":"https://alion.io/job/cna-customer-service-specialist","title":"Customer Service Specialist","company":{"id":2456,"name":"CNA","domain":"cna.com","url":"https://alion.io/company/cna-insurance","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":12,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Mary, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-12T22:03:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T23:05:15Z","board_verified":false,"closed_at":"2026-10-19T23:05:15Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.\nCNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US.JOB DESCRIPTION:\nEssential Duties & Responsibilities\nPerforms a combination of duties in accordance with departmental guidelines:\nReceives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.\nMay utilize logs or other tools to track and update issues.\nProvides user assistance within applications.\nReporting Relationship\nSupervisor or above\nSkills, Knowledge and Abilities\nStrong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.\nStrong analytical skills with the ability to work independently and proactively to identify and resolve problems.\nSolid computer skills including Microsoft Office Suite and other business related software.\nStrong organizational skills including the ability to handle multiple tasks and prioritize work.\nGeneral knowledge of the insurance industry.\nActs with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.\nBuilds strong relationships with customers and colleagues, demonstrates teamwork and collaboration\nCommunicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.\nEmbraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.\nEducation and Experience\nHigh school diploma, GED or equivalent experience.\nTypically a minimum of one year of relevant experience.\nIn certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is$35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.\nCNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.\nCNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. 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