{"id":1590160,"url":"https://alion.io/job/cna-hardy-claims-operations-manager-2","title":"Claims Operations Manager","company":{"id":1963775,"name":"CNA Hardy","domain":"cnahardy.com","url":"https://alion.io/company/cnahardy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":799},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:48:33Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T21:53:23Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At CNA Hardy, great people don’t just join us, they grow with us, lead with purpose, and help shape the future of our business and the industry.\nWe exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.\nThe Role\nWe are currently hiring for a Claims Operations Manager in our London or Manchester office to lead operational excellence, governance and continuous improvement across key claims processes.\nWhat You’ll Be Doing\nOperational governance: Develop and maintain robust frameworks, controls and procedures across Claims Operations.\nAudit and assurance: Oversee operational audits and regulatory obligations, including SOX, internal and external audit activity, and lead remediation actions.\nContinuous improvement: Drive initiatives that improve efficiency, reduce leakage and strengthen operational controls, including operational and technology change.\nSupplier and recovery oversight: Lead subrogation and recoveries, vendor onboarding, panel governance, delegated authority arrangements and third-party performance.\nInsight and capability: Produce clear management information and lead learning initiatives that build technical capability across the Claims function.\nWhat We’re Looking For\nClaims operations expertise: Strong knowledge of claims practices and procedures, with experience in claims optimisation or transformation.\nGovernance knowledge: A practical understanding of relevant regulatory and legal requirements, audit activity and operational controls.\nStakeholder leadership: The ability to build effective relationships with Claims leadership, Finance, Compliance and other business partners.\nAnalytical thinking: Demonstrated problem-solving skills, intellectual curiosity and confidence working with mathematical and statistical information.\nCommunication and organisation: Clear communication, effective planning and good Excel skills, with the ability to manage priorities independently.\nWhy Join CNA Hardy?\nOur workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected and supported to share ideas and perspectives.\nOur employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.\nThe Company\nCNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.","description_format":"text","description_chars":3206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-01T15:48:33Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.547,"p_room":0.45,"age_days":18,"expected_fill_days":11,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cna-hardy-claims-operations-manager-2","json_url":"https://alion.io/job/cna-hardy-claims-operations-manager-2.json","meta":{"generated_at":"2026-10-21T05:37:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8250,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1963775},"rest":"https://alion.io/mcp/rest/get_company?id=1963775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcna-hardy-claims-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcna-hardy-claims-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcna-hardy-claims-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cna-hardy-claims-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcna-hardy-claims-operations-manager-2"}]}