{"id":2440704,"url":"https://alion.io/job/cna-hardy-operational-excellence-process-trainer","title":"Operational Excellence Process Trainer","company":{"id":1963775,"name":"CNA Hardy","domain":"cnahardy.com","url":"https://alion.io/company/cnahardy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":212},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:55:56Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T16:36:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.\nWe exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.\nThe Role\nWe are currently hiring for an Operational Excellence Trainer in our London office to design and deliver practical training that strengthens processes, controls and operational quality across our UK and European teams.\nWhat You’ll Be Doing: \nTraining strategy: Partner with HR and senior leaders to identify capability gaps and create targeted training plans.\nContent development: Build, update and control clear training materials, process guides and resources for new and existing ways of working.\nEngaging delivery: Deliver training to varied audiences across Underwriting, Operations, Claims, Finance and wider business functions.\nPerformance insight: Monitor participation and outcomes, produce detailed reporting and recommend improvements based on the results.\nProcess support: Provide subject matter expertise for projects, audits and operational improvement activity across internal teams and external partners.\nWhat We’re Looking For: \nTraining expertise: Extensive experience creating and delivering complex, comprehensive training materials and programmes.\nChange delivery: Proven ability to deliver project or change training to varied audiences and adapt content to different needs.\nInsurance knowledge: Knowledge of Underwriting or Claims processes, ideally within a regulated insurance environment.\nOperational improvement: Experience analysing processes, training results and data to improve quality, controls and governance.\nClear communication: Strong report writing, Microsoft Office, organisation and stakeholder engagement skills, with excellent attention to detail.\nWhy Join CNA Hardy? \nOur workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.\nOur employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.\nThe Company\nCNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.","description_format":"text","description_chars":3095,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-13T11:55:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:11","win:early"],"computed_at":"2026-10-14T03:56:01Z"},"pay":null,"html_url":"https://alion.io/job/cna-hardy-operational-excellence-process-trainer","json_url":"https://alion.io/job/cna-hardy-operational-excellence-process-trainer.json","meta":{"generated_at":"2026-10-14T03:56:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1963775},"rest":"https://alion.io/mcp/rest/get_company?id=1963775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcna-hardy-operational-excellence-process-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcna-hardy-operational-excellence-process-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcna-hardy-operational-excellence-process-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cna-hardy-operational-excellence-process-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcna-hardy-operational-excellence-process-trainer"}]}