{"id":2370449,"url":"https://alion.io/job/cna-workers-compensation-claims-manager","title":"Workers Compensation Claims Manager","company":{"id":2456,"name":"CNA","domain":"cna.com","url":"https://alion.io/company/cna-insurance","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":16,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-15T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Downers Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72000,"max":141000,"currency":"USD","period":"year","gross":null,"usd_annual":141000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T17:26:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T08:42:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.\nUnder general direction manages a team of claims professionals for workers compensation. Responsibilities include overseeing all claim resolution activities of the team to ensure accurate and timely disposition of claims in accordance with company protocols. This position works within broad authority limits and is accountable for implementing company initiatives and driving overall team results.JOB DESCRIPTION:\nEssential Duties & Responsibilities:\nPerforms a combination of duties in accordance with departmental guidelines:\nOversees the work activities of a team of claims professionals and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.\nContributes to the achievement of business results by ensuring that claims are effectively handled according to company protocols, quality and customer service standards are achieved, and expenses are appropriately managed.\nContributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded by the team and handling escalated customer service issues promptly and professionally.\nEnsures established claim handling protocols are followed by maintaining appropriate file engagement, monitoring quality dashboards and partnering with quality assurance resources to provide meaningful technical guidance that contributes to both claim resolution strategies and employee development. \nRecognizes trends and implements improvement opportunities by monitoring team performance, reviewing and interpreting data analytics and developing strategies to improve quality, customer satisfaction and overall claim outcomes. \nContributes to achievement of department budget and effectively manages expenses associated with claims resolution by ensuring appropriate usage of vendors, and holding team accountable to productivity and timely disposition standards. \nBuilds and maintains collaborative relationships with internal and external work partners by participating in round table discussions, working with claims operations and coverage resources, providing insights to underwriters, partnering with SIU and Recovery Services and interacting with external customers, brokers and vendors as appropriate.\nCommunicates and shares pertinent and timely information to employees by holding team meetings, scheduling regular 1:1 employee discussions, reinforcing leadership messages and providing shared access to company process and protocol documentation. \nMaintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.\nMay participate in or lead project teams.\nMay perform additional duties as assigned.\nReporting Relationship\nTypically Director or above\nSkills, Knowledge & Abilities\nKnowledge of the insurance industry and general knowledge of the organization's products, policies and procedures. \nAbility to effectively identify, lead, coach, engage, develop and retain talented claim professionals. \nStrong claims resolution skills and knowledge of insurance and claims principles, practices and procedures for area of responsibility.\nStrong analytical and problem solving skills, with the ability to prioritize and effectively manage multiple priorities. \nAbility to effectively collaborate with internal and external business partners.\nExcellent communication skills and customer service experience, with developing ability to succinctly present to senior management.\nAbility to utilize data and analytics to measure business results and drive continuous improvements.\nAbility to manage ambiguous situations and business issues.\nAbility to embrace change and value diverse ideas and opinions.\nKnowledge of Microsoft Office Suite and other business-related software.\nAbility to model CNA's leadership behaviors. \nEducation & Experience:\nBachelor's degree or equivalent experience. \nTypically a minimum of seven years of related work experience including workers compensation claims experience.\nPrevious management experience is preferred.\nApplicable certifications or professional designations preferred.\nIn certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts,New York and Washington, the national base pay range for this job level is$72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.\nCNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.\nCNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. 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