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AIs to inform their employment decisions.\nFor information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.\nCountry of Location:\nChina Hong KongJob Responsibilities:\nResponsibility over individual and business account opening together with associated services request, customer information & signature maintenance, account investigation, audit confirmation, Card processing including ATM Card, Debit Card and Credit Card, Credit Card Settlement for both issuing and acquiring services, Card Dispute handling.\nDefine and deliver the best functional alignment, process priorities, key knowledge on banking controls, market and product knowledge, keep abreast with industry developments and alignment to business strategies and priorities.\nEstablish and ensure adherence to departmental guidelines as well as compliance of the Bank’s policy.\nPerform regular tracking on deliverable quality and produce monthly report for senior management review.\nProvide key operational risk capabilities in terms of identification of control and process gaps and mitigation, incidents management and resolution, define Key Performance Indicators to track performance and monitor Key Risks Indicators.\nChecking and authorizing various business as usual tasks within designated authority.\nReport all process deviations to Division Head with recommendations on tactical and strategic solutions to the process gaps, incidents and enhancements with a strong emphasis on controls, efficiency, capacity planning, best practice, process alignment and regulatory targets.\nGive advice from operations perspective for new products and services development.\nPlan and design workflow to support program and product launch.\nPlan resources to achieve assigned task.\nAdministrate, automate and enhance efficiency of all functions.\nDrive operational efficiency project under BKO including process automation, paperless operations as well as Fintech enablement.\nManage and coordinate different projects as assigned.\nConduct performance appraisal and promotion recommendations, and handle other staffing issues.\nProvide regular coaching, training and promote bank culture reform to subordinates.\nAct as an independent oversight layer that systematically verifies the integrity and compliance of front-line deliveries.\nIdentify and flag operational errors, process breaches, and control weaknesses to ensure they are addressed before risks materialize.\nTimely escalate any identified risks or potential risk indicators to ensure prompt management attention and intervention.\n Requirements:\nPost-secondary education or above is preferred.\nMinimum 10 years’ relevant experience with at least 5 years in managerial level is preferred.\nBroad and sound knowledge in Customer Due Diligence, AMLO, 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