{"id":2506592,"url":"https://alion.io/job/co-op-customer-team-leader-4","title":"Customer Team Leader","company":{"id":1766234,"name":"Co-op","domain":"coop.co.uk","url":"https://alion.io/company/coop-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knutsford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T07:26:13Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T05:46:04Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Team Leader\nLocation: 85 Town Lane , Mobberley, WA16 7HH\nPay: £14.48 per hour\nContract: 30 hours per week + regular overtime, permanent contract, part time\nWorking pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) including at least 1 weekend shift, to be discussed at interview. Duties will include working on our Post Office Counters\n30% colleague member discount in store - see below for more benefits\nApply easily from your mobile by completing our assessments - no CV needed!\nYou must be aged 18+ to authorise age-related sales\nJoin us as a Customer Team Leader and take the next step toward managing your own store.\nAs a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.\nWhy this job matters:\nYou'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.\nWhat you’ll do\nOwn the day-to-day running of the store by leading the team on your shift\nMotivate, coach, and support your team to deliver great service and efficient operations\nWork hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members\nSupport store performance through merchandising, stock accuracy, and HR processes\nChampion Co-op through community engagement and membership growth\nWhat you'll bring:\nWe're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;\nPassion for people and leadership\nThe ability to work flexibly and lead by example\nSkills in retail, merchandising, or team management (experience not essential)\nWhy Co-op?\nAt Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:\nFull training and career development resources\n30% discount on Co-op products in store\nFlexible access to your pay as you earn it\nUp to 10% pension contributions\n36 days of holiday (pro-rata, including bank holidays)\n24/7 access to GP appointments, and colleague support programme\nCycle to work scheme\nMarket-leading policies to help you though life's big moments\nA place you'll belong:\nWe’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.\nWe’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.\nLearn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion\nAs part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.\nWe reserve the right to remove a vacancy before the scheduled closing date.","description_format":"text","description_chars":3863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-14T07:37:32Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.984,"p_room":0.9,"age_days":6,"expected_fill_days":14,"reasons":["conf:0","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/co-op-customer-team-leader-4","json_url":"https://alion.io/job/co-op-customer-team-leader-4.json","meta":{"generated_at":"2026-10-21T10:32:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766234},"rest":"https://alion.io/mcp/rest/get_company?id=1766234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fco-op-customer-team-leader-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fco-op-customer-team-leader-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fco-op-customer-team-leader-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/co-op-customer-team-leader-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fco-op-customer-team-leader-4"}]}