{"id":3835740,"url":"https://alion.io/job/co-operators-client-service-representative-bilingual","title":"Client Service Representative (Bilingual)","company":{"id":1049901,"name":"Co-operators","domain":"cooperators.ca","url":"https://alion.io/company/cooperators-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guelph, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":38,"currency":"CAD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T16:58:21Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T05:32:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company: CGIC\nDepartment: Client Policy & Billing\nEmployment Type: Temporary Full-Time (12 months)\nWork Model: Hybrid (2 days in office)\nLanguage: Bilingualism in English and French is required.\nAdditional Information: This/these role(s) is/are currently vacant\nThe Opportunity:\nWe are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.\nAs the Client Service Representative, you will deliver high quality service to clients and business partners within defined service standards. You will be responsible for completing projects and assignments, entering policy and billing transactions and actioning various reports.\nHow you will create impact:\nCompleting policy activities and billing transactions, updating client records and reviewing system generated reports.\nSupporting and responding to inquiries from business partners within established service standards.\nReviewing rate manuals, completing rate calculations and validating coverages with underwriting and product teams.\nIdentifying opportunities for process improvement or service concerns and escalating accordingly.\nTo join our team:\nYou have one year of experience in client services, data entry, or a related field.\nYou have some post-secondary education in a related discipline.\nYou have or are working towards completion of the Chartered Insurance Professional (CIP) designation.\nHaving knowledge of insurance systems is an asset.\nHaving knowledge of insurance products and applicable legislation is an asset.\nHow you will succeed:\nYou influence change and are committed to continuous improvement, in order to exceed client expectations. \nYou leverage critical thinking skills to identify problems and proactively propose solutions.\nYour strong communication skills allow you to clearly convey messages. \nYou’re an effective team player who shares knowledge to support your peers.\nWhat you need to know:\nRepetitive, transactional tasks where accuracy is essential. \nYou will be subject to a Background check as a condition of employment, in the event you are the successful candidate.\nWhat’s in it for you?\nTraining and development opportunities to grow your career.\nFlexible work options to support personal and family needs.\nA holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.\nVolunteer opportunities to give back to your community.\nSalary information\nExpected hourly range $23.27 - $38.78.\nThe salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.\nEmployees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.","description_format":"text","description_chars":3316,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-05T20:58:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":true},"html_url":"https://alion.io/job/co-operators-client-service-representative-bilingual","json_url":"https://alion.io/job/co-operators-client-service-representative-bilingual.json","meta":{"generated_at":"2026-11-08T08:48:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049901},"rest":"https://alion.io/mcp/rest/get_company?id=1049901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fco-operators-client-service-representative-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fco-operators-client-service-representative-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fco-operators-client-service-representative-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/co-operators-client-service-representative-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fco-operators-client-service-representative-bilingual"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3835740}},{"tool":"search_jobs","arguments":{"company":"cooperators.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3835740},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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