{"id":3041254,"url":"https://alion.io/job/co-operators-senior-business-systems-analyst","title":"Senior Business Systems Analyst","company":{"id":1049901,"name":"Co-operators","domain":"cooperators.ca","url":"https://alion.io/company/cooperators-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guelph, Canada","Toronto, Canada","Mississauga, Canada","Calgary, Canada","Montreal, Canada","Laval, Canada","Moncton, Canada","Regina, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72847,"max":121411,"currency":"CAD","period":"year","gross":null,"usd_annual":86310},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-21T20:09:12Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T16:36:15Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Company: CGL\nDepartment: IT Property & Casualty\nEmployment Type: Regular Full-Time\nWork Model: Hybrid (2 days in office)\nLanguage: This role operates in English.\nThe Opportunity:\nWe are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.\nAs the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will contribute to complex and diverse initiatives through formulating and defining system scope and objectives based on both user needs and a comprehensive understanding of the applicable business applications.\nTechnologies you have experience with:\nYou have working knowledge of Agile, Acceptance Test Driven Development or Test Driven Development (ATDD/TDD).\nAt least one of the Guidewire suite of products - PolicyCenter, ClaimCenter, or BillingCenter, with preference to BillingCenter\nJIRA, JIRA Service Desk and Confluence or similar tools. \nHow you will create impact:\nFacilitating discussions with business partners to collect, document, and validate detailed analysis of business functions, rules and processes required for highly complex projects.\nGuiding the assessment and selection of technical design solutions, acting as intermediary between the team and the Business stakeholders.\nPerforming detailed data analysis, data modeling, mapping and flow to support system functionality, integrations and conversations.\nDeveloping the user acceptance test plan, strategies and leading the overall testing activities for medium to large initiatives.\nLeading the continuous improvement of the Business Systems Analyst (BSA) practice through research, devising improvements, establishing more efficient processes and providing guidance to other team members.\nTo join our team:\nYou have five years of experience in Information Technology or a related field.\nYou have completed post-secondary education in Information Technology or a related discipline.\nYou have advanced knowledge of Agile practices, SDLC methodologies, processes, and tools as well as project planning methodologies and Lean process improvement tools and techniques.\nHaving work experience in an Insurance Environment is an asset.\nProficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.\nHow you will succeed:\nYou have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.\nYou use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.\nYou have strong communication skills to clearly convey messages and explore diverse points of view.\nYou build trusting relationships and provide guidance to support the development of colleagues.\nWhat you need to know:\nYou will be subject to a Background check as a condition of employment, in the event you are the successful candidate.\nWhat’s in it for you?\nTraining and development opportunities to grow your career.\nFlexible work options and paid time off to support your personal and family needs.\nA holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.\nPaid volunteer days to give back to your community.\nIn addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.\nSalary information\nExpected salary range $72,847 to $121,411\nSalary placement\nThe salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.\nIncentive/Variable pay \nEmployees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business 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