{"id":3650943,"url":"https://alion.io/job/co-operators-senior-investigator","title":"Senior Investigator","company":{"id":1049901,"name":"Co-operators","domain":"cooperators.ca","url":"https://alion.io/company/cooperators-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada","Mississauga, Canada","Guelph, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72847,"max":121411,"currency":"CAD","period":"year","gross":null,"usd_annual":86905},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T20:14:57Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-14T23:19:15Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Company: CGIC\nDepartment: Nat Clms Inv Services\nEmployment Type: Regular Full-Time\nWork Model: Remote-Based\nLanguage: English is required, French is an asset.\nAdditional Information: This/these role(s) is/are currently vacant\nThe Opportunity:\nWe are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.\nThe Senior Investigator is responsible for the investigation and documentation of possible fraudulent activity received through various means including point of sale (application), underwriting, vendor and claims fraud on moderate to complex auto, property, injury and commercial claims. The Level of complexity and or value of assigned investigations and tasks typically is such that investigation in the field, dealing directly and face to face with relevant parties including clients, claimants, witnesses, vendors, law enforcement, regulatory enforcement, investigative personnel and collaboration with other insurer fraud teams is necessary to secure documentary and testimonial evidence and or effectively collaborate. The Senior Investigator will provide support and mentorship to staff for the timely and appropriate resolution of claims investigations and loss prevention.\nHow you will create impact:\nHolistically review requests for investigation from various sources and identify necessary investigative activities. Work to ensure the timely and thorough investigation is completed.\nThe Completion of a Safety Risk Assessment and subsequent Action Plan may be required to anticipate and prepare for potential risk when field work is required.\nIn addition to noted preparation related to risk, assessing desilication of conflict and enhanced ability to manage situational personal safety events as required (i.e. in Field)\nAssess the complexity and value of cases, completing field task assignments as required.\nCollect, critically assess, and preserve evidence of internal and external business partners.\nAttend various loss locations to document the scenes and collect relevant evidence.\nConduct investigations to ensure the authenticity of documents and evidence provided in substantiation of accurate policy coverage and/or claims.\nFully document ongoing investigative results accordingly and participate in the policy or claim coverage decision-making process as required.\nConduct investigations in accordance with all applicable provincial and federal legislation pertaining to the collection, use and disclosure of personal and corporate information.\nAssist with the development and delivery of training programs relating to fraud prevention and claims investigation.\nParticipate in audits and file surveys to direct investigative resources to appropriate claims areas.\nMentor, train, coach and counsel Claims Investigators to develop their ability in making sound assessments of investigative strategies, policy and law interpretations, and policy violations.\nWork with business partners, to coordinate the employment of forensic experts and provide directions to experts to ensure compliance with corporate service provider guidelines.\nLiaise with external representatives including Investigative Services Division of the IBC, Fire Marshalls Office, and law enforcement.\nContribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be the industry leader in client engagement.\nTo join our team:\nYou have a Bachelors Degree.\nCompletion of University degree or College diploma related to civil and criminal investigations preferred.\nChartered Insurance Professional (CIP) or other insurance-related professional designation is preferred. Completion of or working towards CFE\nGeneral knowledge of business operations tools (SalesForce, PolicyCentre, ClaimCentre, BillingCentre) is an asset.\n3 years of experience in Specialized Discipline experience preferred; as well as investigations.\nMinimum of 5 years of insurance experience including supervisory level experience. Experience including Claims adjusting or significant risk evaluation for moral, morale and physical hazards, geared towards fraud and loss prevention is preferred; OR Minimum of 15 years prior employment in law enforcement, with experience in detailed criminal investigations and intelligence gathering\nHow you will succeed:\nYou have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.\nYou use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.\nYou have strong communication skills to clearly convey messages and explore diverse points of view.\nYou build trusting relationships and provide guidance to support the development of colleagues.\nWhat you need to know:\nYou will be subject to a Background check as a condition of employment, in the event you are the successful candidate.\nWhat’s in it for you?\nTraining and development opportunities to grow your career.\nFlexible work options and paid time off to support your personal and family needs.\nA holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.\nPaid volunteer days to give back to your community.\nIn addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.\nSalary information\nExpected salary/hourly range $72,847 - $121,411 (min-max, full range).\nSalary placement\nThe salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.\nIncentive/Variable pay\nEmployees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.","description_format":"text","description_chars":6603,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-03T00:07:23Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.875,"p_room":0.75,"age_days":11,"expected_fill_days":13,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":86905,"is_top_pay":false},"html_url":"https://alion.io/job/co-operators-senior-investigator","json_url":"https://alion.io/job/co-operators-senior-investigator.json","meta":{"generated_at":"2026-11-15T04:22:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049901},"rest":"https://alion.io/mcp/rest/get_company?id=1049901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fco-operators-senior-investigator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fco-operators-senior-investigator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fco-operators-senior-investigator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/co-operators-senior-investigator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fco-operators-senior-investigator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3650943}},{"tool":"search_jobs","arguments":{"company":"cooperators.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3650943},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}