{"id":3428417,"url":"https://alion.io/job/co-operators-technical-supervisor-claims-accident-benefits","title":"Technical Supervisor, Claims - Accident Benefits","company":{"id":1049901,"name":"Co-operators","domain":"cooperators.ca","url":"https://alion.io/company/cooperators-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada","Hamilton, Canada","Ottawa, Canada","Guelph, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":500},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T19:37:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T10:16:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company: CGIC\nDepartment: 0\nEmployment Type: Temporary Full-Time (12 months)\nWork Model: Hybrid (2 days in office)\nLanguage: English is required, French is an asset.\nAdditional Information: These role's are currently vacant\nThe Opportunity:\nWe are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.\nAs the Technical Claims Supervisor - Accident Benefits, you will be accountable for managing the unit operations, providing leadership, coaching, development, and support to the team to achieve claims objectives. You will be accountable for the leadership in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning and people management for the unit.\nHow you will create impact:\nLeading and cultivating an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.\nCreating a client service culture and embed client engagement into the claim’s operation, inspiring and motivating the claims team to provide the best claims experience in Canada.\nDeveloping and building service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients. Leveraging analytics and partnerships to optimize decision making within the operation and file handling.\nProviding daily support to the claims team in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.\nEnsuring the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.\nCoaching and developing your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.\nTo join our team:\nYou have 5- 7 years of experience in claims, insurance or related field.\nYou have a post-secondary degree or a related discipline.\nYou have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).\nYou have successful experience in coaching, developing and leading others with a positive focus on teamwork and professionalism, and exhibit a high degree of autonomy and resiliency.\nYou have comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.\nHow you will succeed:\nYou build trusting relationships and provide feedback to enable the successful development of your team and colleagues.\nYou foster innovation and continuous improvement with a focus on client experience.\nYou facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.\nYou successfully convey messages and demonstrate openness to exploring alternative points of view.\nYou use critical thinking to guide decision making.\nWhat you need to know:\nYou will be subject to a Background check as a condition of employment, in the event you are the successful candidate.\nWhat’s in it for you?\nTraining and development opportunities to grow your career.\nFlexible work options to support personal and family needs.\nA holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.\nVolunteer opportunities to give back to your community.\nSalary information:\nExpected salary range $72,847.00 - $121,411.00\nThe salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.\nEmployees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.","description_format":"text","description_chars":4407,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-28T23:19:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":4,"expected_fill_days":13,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/co-operators-technical-supervisor-claims-accident-benefits","json_url":"https://alion.io/job/co-operators-technical-supervisor-claims-accident-benefits.json","meta":{"generated_at":"2026-11-02T13:58:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19047,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049901},"rest":"https://alion.io/mcp/rest/get_company?id=1049901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fco-operators-technical-supervisor-claims-accident-benefits"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fco-operators-technical-supervisor-claims-accident-benefits"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fco-operators-technical-supervisor-claims-accident-benefits"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/co-operators-technical-supervisor-claims-accident-benefits\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fco-operators-technical-supervisor-claims-accident-benefits"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3428417}},{"tool":"search_jobs","arguments":{"company":"cooperators.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3428417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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