{"id":3700689,"url":"https://alion.io/job/co-opfs-client-delivery-program-manager-cde-pmo","title":"Client Delivery Program Manager (CDE PMO)","company":{"id":2210622,"name":"Co Opfs","domain":"co-opfs.org","url":"https://alion.io/company/co-opfs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":84900,"max":108200,"currency":"USD","period":"year","gross":null,"usd_annual":108200},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T19:24:45Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T07:09:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join the People Helping People\nVelera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.\nThe Opportunity:\nThe Client Delivery Program Manager will work closely with senior leadership across Velera’s enterprise in addition to the assigned financial institution (FI) to develop and execute on the client’s strategic plans and provide centralized oversight of the implementation of initiatives within the program. The position oversees the FI program consisting of project and product implementations while partnering very closely with Client Growth Management, Client Service Delivery and Project Delivery teams. This role requires very strong influencing and client facing skills and requires travel to FI and their vendor locations as needed. Incumbent will support and foster in-depth and productive client relationships while being an advocate for the FI within Velera with the goal to improve consultative service, promote use of products and services, oversee initiatives while achieving increased loyalty, endorsement and revenue. The incumbent will also serve as a consultant to senior leadership teams within Velera to build detailed resolution action plans while monitoring program risks, health and addressing project related issues.\nDay in the Life:\nStrategic Planning & Relationships\nStrengthen top strategic relationships by identifying and managing FI program needs by supporting the development of a strategic roadmap having accountability for the delivery of FI Program initiatives\n\nConsistently demonstrate strong client relationship management skills encompassing strategic planning, program management, solution delivery, new product delivery, issue resolution while ensuring regulatory compliance\n\nResponsible for the planning, execution, and delivery of multiple programs and projects aligning Velera’s team to meet financial institution’s strategic goals and objectives.\n\nEffectively develop and leverage partnerships with all Velera business units, vendors and partners to ensure client initiatives and projects are executed expeditiously to the client’s satisfaction including Mastercard, Visa, various software vendors, networks, Fiserv, FIS and other processors.\n\nEstablish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams.\n\nAssist in department’s strategic planning and provide input, recommendations and direction for process improvements\n\nServe as an advocate for the FI within Velera\n\nProgram Management\nMaintain FI program management framework including scope, schedules and resource requirements to drive a consistent and first-class leading level of program delivery for strategic Velera financial institutions.\n\nProduce program status reports, KPI metrics, client presentations, and business reviews to Velera and FI executives as required by the situation and by client\n\nMonitor project and program progress, ensuring adherence to schedule, scope, and quality standards. Identify and mitigate risks, issues, and dependencies within portfolio of programs and escalate as required.\n\nServe as central point of contact between various partners, Velera Business Units and clients by assertively and proactively providing ongoing communication between all parties to ensure timely implementation of assigned project deliverables\n\nAccountable for resolution management communication and successful delivery of projects and initiatives ranging from the basic to the complex: card processing implementations, product implementation, strategic initiatives, and client initiatives\n\nServe as management point of contact for FI for project related items and escalated issue resolution\n\nLead and/or participate in assigned projects including cross-functional teams in support of Velera, business unit, and/or department goals and objectives.\n\nUtilize relationships with FI, vendors and partners to leverage and ensure expedient and quality solutions and issue resolution\n\nProfessional Services and Consultation\nPossess a deep knowledge of partner organizations and platforms and be able to translate that skill into action to benefit client relationships\n\nAbility to be on site at client for extended period of times to understand strategic direction and project requirements to build effective execution plans\n\nSupport various departments within Velera in a consultative role. This will include assisting Client Growth Management with consultation and solution development\n\nMaintain working knowledge of the Program Management and reporting PMO tools, Velera offered products and service applications including its key functions and associated reports.\n\nMaintain an understanding of payments regulations, e.g. Dodd-Frank, and how each relates to assigned FI.\n\nMaintain thorough knowledge of both industry standard best practices and PMO processes as it pertains to program/project management and supported areas of operations.\n\nPerform other duties as assigned\n\nQualifications:\nBachelor’s Degree in related field; preferably in Systems or Business Management or equivalent combination of education and experience preferred\n\nTen (10) years of experience in a client support environment required.\n\nFive (5) years of financial services experience required.\n\nFive (5) years of experience in credit, debit and/or eCommerce preferred.\n\nAn understanding of project management best practices and six sigma methodologies preferred.\n\nPgMP or PMP preferred\n\nAbout Velera\nAt Velera, inclusion isn’t an initiative - it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.\nPay Equity\n$84,900.00 - $108,200.00 - $131,600.00 of salary rangeThe anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.\nGreat Work/Life Benefits!\nCompetitive wages\n\nMedical with telemedicine\n\nDental and Vision\n\nBasic and Optional Life Insurance\n\nPaid Time Off (PTO)\n\nMaternity, Parental, Family Care\n\nCommunity Volunteer Time Off\n\n12 Paid Holidays\n\nCompany Paid Disability Insurance\n\n401k (with employer match)\n\nHealth Savings Accounts (HSA) with company provided contributions\n\nFlexible Spending Accounts (FSA)\n\nSupplemental Insurance\n\nMental Health and Well-being: Employee Assistance Program (EAP)\n\nTuition Reimbursement\n\nWellness program\n\nBenefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions\n\nVelera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.\nVelera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following \"EEO is the Law\" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.\nVelera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.\nThis role is currently not eligible for sponsorship.\nAs an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at  for assistance.","description_format":"text","description_chars":9284,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-11-03T19:24:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:10","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":108200,"is_top_pay":false},"html_url":"https://alion.io/job/co-opfs-client-delivery-program-manager-cde-pmo","json_url":"https://alion.io/job/co-opfs-client-delivery-program-manager-cde-pmo.json","meta":{"generated_at":"2026-11-08T11:21:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2210622},"rest":"https://alion.io/mcp/rest/get_company?id=2210622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fco-opfs-client-delivery-program-manager-cde-pmo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fco-opfs-client-delivery-program-manager-cde-pmo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fco-opfs-client-delivery-program-manager-cde-pmo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/co-opfs-client-delivery-program-manager-cde-pmo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fco-opfs-client-delivery-program-manager-cde-pmo"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3700689}},{"tool":"search_jobs","arguments":{"company":"co-opfs.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3700689},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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