{"id":2783314,"url":"https://alion.io/job/co-opfs-contact-center-strategic-development-program-manager","title":"Contact Center Strategic Development Program Manager","company":{"id":2210622,"name":"Co Opfs","domain":"co-opfs.org","url":"https://alion.io/company/co-opfs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60500,"max":77100,"currency":"USD","period":"year","gross":null,"usd_annual":77100},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T00:41:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join the People Helping People\nVelera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.\nThe Opportunity:\nThe CC Strategic Development Program Manager leads the organization's Career Momentum ecosystem while also driving the development and execution of other strategic workforce initiatives. This role oversees programs such as i-Grow, V-Path, career exploration, mentoring, and professional development campaigns while remaining adaptable to support future business priorities. By partnering with leaders across the organization, the Program Manager develops innovative talent solutions, tracks program outcomes, and creates scalable experiences that enhance employee growth, performance, engagement, and career mobility.\nDay in the Life:\nStrategic Program Design\nDevelop branded, innovative programs addressing skill gaps, cultural priorities, and leadership readiness.\nCreate structured development pathways aligned with operational goals and career progression.\nProgram Execution\nManage full program lifecycle, including planning, resource allocation, and stakeholder engagement.\nEnsure clarity, consistency, and timely delivery of all initiatives.\nAbility to manage multiple priorities in a fast-paced environment.\nPerformance & Culture Impact\nUse data-driven insights to identify gaps and design targeted interventions.\nEmbed organizational values and communication standards into daily operations.\nProfessional Development\nImplement coaching, mentoring, and skill-building programs to support career mobility and succession planning.\nCollaboration & Influence\nPartner with operations leaders and cross-functional teams to integrate development into workflows.\nInfluence stakeholders through credibility and alignment with strategic priorities.\nContinuous Improvement\nApply Lean, Six Sigma, and other methodologies to optimize program design and scalability.\nLeverage technology and analytics to enhance engagement and impact.\nPerforms other duties as assigned.\nEducation:\nBachelor's degree preferred, High school diploma required.\nExperience:\n2+ years in program management or performance development within operations.\nProven success in implementing initiatives that deliver measurable business results.\nExperience in call center or customer service environments preferred. \nKnowledge, Skills, & Abilities:\nOrganizational development principles and adult learning methodologies.\nCultural and behavioral change strategies.\nProgram measurement and evaluation techniques.\nCreative program design and visual branding.\nStrategic planning and project management.\nData analysis and reporting for program impact.\nExcellent communication and stakeholder engagement.\nInfluence without authority across multiple teams and levels.\nDeliver high-quality programs on time and within scope.\nAdapt to evolving business needs and drive continuous improvement.\nAbility to manage multiple priorities in a fast-paced environment.\nComfortable with virtual collaboration and remote facilitation.\nAdditional Essential Functions and Responsibilities:\nRegular and reliable attendance.\nResponsible for reporting risks that are identified to the appropriate team and/or management.\nAdditionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.\nActively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.\nService Standards:\nResponsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.\nDemonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.\nSupport a workplace where every employee feels valued, respected, and connected.\nPerform job duties within the company’s policies, procedures, service standards and the state and federal law\nPhysical Demands:\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear\nSpecific vision abilities required by this job include close vision\nAbility to occasionally lift/move up to 25 pounds\nIndividuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.\nAbout Velera\nAt Velera, inclusion isn’t an initiative - it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.\nPay Equity\n$60,500.00 - $77,100.00 - $93,700.00 of salary rangeThe anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.\nGreat Work/Life Benefits!\nCompetitive wages\n\nMedical with telemedicine\n\nDental and Vision\n\nBasic and Optional Life Insurance\n\nPaid Time Off (PTO)\n\nMaternity, Parental, Family Care\n\nCommunity Volunteer Time Off\n\n12 Paid Holidays\n\nCompany Paid Disability Insurance\n\n401k (with employer match)\n\nHealth Savings Accounts (HSA) with company provided contributions\n\nFlexible Spending Accounts (FSA)\n\nSupplemental Insurance\n\nMental Health and Well-being: Employee Assistance Program (EAP)\n\nTuition Reimbursement\n\nWellness program\n\nBenefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions\n\nVelera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.\nVelera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following \"EEO is the Law\" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.\nVelera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.\nThis role is currently not eligible for sponsorship.\nAs an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at  for assistance.","description_format":"text","description_chars":8194,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T13:32:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":77100,"is_top_pay":false},"html_url":"https://alion.io/job/co-opfs-contact-center-strategic-development-program-manager","json_url":"https://alion.io/job/co-opfs-contact-center-strategic-development-program-manager.json","meta":{"generated_at":"2026-10-19T09:33:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2210622},"rest":"https://alion.io/mcp/rest/get_company?id=2210622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fco-opfs-contact-center-strategic-development-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fco-opfs-contact-center-strategic-development-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fco-opfs-contact-center-strategic-development-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/co-opfs-contact-center-strategic-development-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fco-opfs-contact-center-strategic-development-program-manager"}]}