Manager, Risk Mitigation Solutions- Remote

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Manager, Risk Mitigation Solutions will play a key role in developing, implementing, and optimizing operational frameworks for fraud prevention within credit unions and community banks. This position is suited for a collaborative and results-driven professional with experience in financial services, consulting, and technology. The Manager will focus on building and leading a dedicated team, providing consulting services to clients, and ensuring operational excellence and client satisfaction. Working closely with internal departments and external partners, the Manager will support the delivery of advanced fraud prevention solutions, uphold regulatory compliance, and foster a culture of continuous improvement. The department’s primary focus includes fraud mitigation, identity verification, and the deployment of effective risk controls to reduce fraud losses across various business units.

Day in the Life:

• Operational Framework Development: Design, implement, and continually improve operational procedures and controls for fraud mitigation and identity verification.
• Consulting Services: Provide operational guidance and consulting support to clients, helping them adopt best practices for fraud prevention and risk management.
• Client Satisfaction: Develop and execute programs to ensure superior client service and maintain high levels of client satisfaction throughout the engagement lifecycle.
• Technology Integration: Assist in the adoption and integration of fraud prevention technologies, leveraging analytics and digital platforms to enhance operational efficiency.
• Regulatory Compliance: Support compliance initiatives, ensuring all fraud prevention activities adhere to regulatory requirements and industry standards.
• Collaboration: Work closely with internal teams and external partners to deliver seamless fraud prevention solutions to clients.
• Perform all other duties as assigned.

Qualifications:

Education:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field.
• CFE certification preferred but not required.

Experience:

• Minimum of 7 years’ experience in fraud prevention, risk management, or related roles within financial services.
• Minimum of 5 years’ experience leading high performing teams.
• Experience building and managing teams or operational frameworks in financial institutions.
• Background in credit unions, community banks, or similar organizations, with knowledge of regulatory requirements.
• Experience in consulting and delivering technology-driven solutions
• Experience in fraud detection, prevention, and investigation, including familiarity with fraud analytics.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Other Physical Demands:

• None

Supervisory Responsibility:

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures.
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff.
• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement.
• Direct staff, to ensure that all duties are performed according to department performance standards.

Knowledge, Skills, & Abilities:

• Strong leadership, communication, and interpersonal skills.
• Ability to work collaboratively with internal and external stakeholders, including clients and partner entities.
• Detail-oriented, operationally focused, and committed to client satisfaction and continuous improvement.
• Proficiency in using fraud monitoring platforms and exposure to artificial intelligence and machine learning for anomaly detection.
• Understanding of cybersecurity principles, digital identity verification, and authentication technologies relevant to financial institutions.
• Skill in designing and optimizing operational controls and procedures to mitigate fraud risk across channels.
• Familiarity with regulatory frameworks and compliance standards related to fraud prevention, such as FFIEC, BSA/AML, KYC/CIP, and FRCA. Awareness of GDPR is a plus.
• Travel up to 25%

Additional Essential Functions and Responsibilities:

• Regular and reliable attendance.
• Responsible for reporting risks that are identified to the appropriate team and/or management.
• Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

Service Standards:

• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.
• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
• Support a workplace where every employee feels valued, respected, and connected.
• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

About Velera

At Velera, inclusion isn’t an initiative - it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.