{"id":1949657,"url":"https://alion.io/job/coaching-com-membership-coordinator","title":"Membership Coordinator","company":{"id":93926,"name":"Coaching.com","domain":"coaching.com","url":"https://alion.io/company/coaching-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25000,"max":25000,"currency":"USD","period":"year","gross":null,"usd_annual":25000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false}],"status":"live","first_seen_at":"2026-09-10T19:39:20Z","employer_posted_date":null,"last_verified_at":"2026-09-10T19:39:20Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Membership Coordinator\nGENERAL INFORMATION\n\nDepartment\nMembership\nReporting to\nMembership Manager & Director\nStart Date\nImmediate\nSalary\nUS$28,000.00/annually\nIS THIS YOU?\nDo your friends and family consistently come to you for advice on organization?\n\nWhen going on a road trip, are you the one with the directions, playlist, and backup plan ready in the passenger seat?\n\nDo your friends make fun of you for your checklists, color-coded calendars, or goal-tracking obsession?\n\nIs Mel Robins at the top of your podcast playlist?\n\nDo micro-managers give you the ick?\n\nAre you the friend who remembers birthdays, sends thoughtful follow-up messages, and keeps everyone in the loop? \n\nAre you the person who reads the entire instruction manual before assembling something, then teaches everyone else how to do it? \n\nHave people in your life been mildly annoyed with you because of your incessant follow-up and “just confirming” messages?\n\nHave you ever caught an error in a shared document that everyone else missed?\n\nDo you get a little bothered when files are saved in the wrong folder or named inconsistently?\n\nAre you looking for a company that acknowledges your independence and rewards you accordingly?\n\nROLE PURPOSE\nWe are a global educational company, and our mission is to harness the power of coaching worldwide. We achieve this through our Coaching Enablement Platform, offering a comprehensive suite of services designed to support and accelerate coaches' development. Our services include the Coaching Center of Excellence (a hub for professional development and education), Coaching Management Software, and Coaching Marketplace. Through these platforms, we empower coaches to shape their skills and have a profound impact on human life.\nAs a Membership Coordinator, you will play a vital role in managing and coordinating various aspects of our membership programs and community engagement initiatives. This role is ideal for a proactive, confident and detail-oriented individual who is passionate about supporting professional development and fostering a sense of community among our members.\n\nWHAT SUCCESS LOOKS LIKE:\nWithin the first 90 days, the Membership Coordinator will:\nDeliver recurring membership communications, reminders, session logistics, and follow-ups accurately and on schedule.\n\nMaintain timely, transparent communication with members, facilitators, speakers, and Membership team.\n\nEnsure all session links, registration/access settings, automations, and resources are tested before they are shared externally.\n\nMaintain complete, accurate, and accessible program records, reports, and SOPs.\n\nProactively flag risks, blockers, unclear ownership, or missed deadlines before they affect members or facilitators.\n\nEstablish a clear, consistent operating rhythm so the Membership Manager and Director always have visibility into progress and confidence that work is complete and accurate.\n\nRESPONSIBILITIES\nThe Membership Coordinator reports directly to the Membership Manager & Membership Director to support the delivery training and education to our Members.\nYour main responsibility is to support, coordinate and execute membership delivery administrative tasks, ensuring agreed program milestones are met. The role also has a specific focus on managing volunteer facilitators, hosting and providing technical support on live sessions, and coordinating the monthly newsletter. \n\nMembership Project Management:\n\nOwn the day-to-day coordination of assigned membership programs, projects, communications, and recurring administrative workflows.\n\nBuild, maintain, and update project plans, task lists, deadlines, owners, dependencies, and status updates in Asana.\n\nEnsure every assigned task has a clear owner, deadline, intended outcome, and documented completion status.\n\nProvide daily updates on weekly priorities, progress, risks, blockers, and next steps in the designated Membership team channel or project-management system.\n\nSchedule meetings; prepare agendas, materials, and links; capture decisions and action items; and distribute follow-up notes promptly.\n\nMaintain an accurate membership operations calendar covering sessions, facilitator commitments, speaker commitments, member communications, reminders, deadlines, and follow-up requirements.\n\nIdentify repetitive manual work and recommend or implement approved automations to improve accuracy, timeliness, and efficiency.\n\nMembership Delivery:\n\nCollaborate with the Membership Team on delivery, design & development processes.\n\nAcknowledge all member, facilitator, speaker, and internal emails within 24–48 business hours, even when a full resolution requires more time. \n\nEscalate sensitive member issues, complaints, refund/payment concerns, access problems, or unresolved requests to the Membership Manager promptly. \n\nCoordinate the operational delivery of membership sessions, coaching circles, learning experiences, workshops, and summits. \n\nComplete quality assurance before any member-facing launch or send, including testing registration links, access permissions, invite links, reminders, automations, quiz links, recordings, and resource downloads in a test account where applicable. \n\nCoordinate and compile new member and cancellation data, ensuring timely and relevant information is shared across teams.\n\nSupport the delivery of live membership sessions on Zoom, including session support, session hosting, logistical coordination, scheduling and content preparation.\n\nUpload, title, tag, and publish recordings and resources in the Membership Resource and Recording Library in Circle according to established standards. \n\nUpdate SOPs promptly whenever a workflow, platform, automation, communication sequence, or ownership model changes. \n\nAssist with general administrative tasks related to membership management, including summit coordination, member database maintenance, and documentation.\n\nHosting coverage when needed.\n\nFacilitator Coordination:\n\nManage and coordinate volunteer facilitators, allocating sessions, being their point of contact and ensuring they are well-prepared for the sessions they are facilitating. \n\nMaintain complete facilitator records, including session assignment, attendance, feedback, completed reports, outstanding actions, and follow-up needs. \n\nCollect, review, and file session and facilitator reports for completeness, accuracy, and required follow-up before closing them. \n\nSpeaker Coordination:\n\nSupport the Membership Director with speaker research, outreach, booking, scheduling, confirmation, preparation, and post-event follow-up. \n\nSend and track speaker invitations, calendar holds, confirmation emails, reminder emails, asset requests, biographies, headshots, slides, workbooks, and handouts.\n\nEnsure speaker materials meet our standards before publication and are stored in the correct central location.\n\nCoordinate collection of testimonials, speaker thank-yous, post-session feedback, and all required follow-up communications.\n\nKEY COMPETENCIES\nOwnership and follow-through\nYou take responsibility for outcomes, not just tasks. You close loops, verify delivery, track follow-up, and do not consider work complete until the intended result has been achieved.\nYou’re proactive\nYou keep the team informed without being asked. You surface risks early, seek clarification, communicate delays immediately, and propose a recovery plan when a problem arises.\nDetail and quality orientation\nYou are meticulous with links, access, dates, time zones, lists, group assignments, reports, and member communications. You use checklists and testing to prevent avoidable errors.\nMember and stakeholder care\nYou communicate with warmth, professionalism, and urgency. You understand that incomplete follow-up, missed reminders, or unclear information can damage a member’s or facilitator’s experience.\nAdaptability\nYou can handle shifting priorities while protecting critical recurring work. You know how to distinguish urgent tasks from important tasks and ask for direction when priorities conflict.\nConfidence in live settings\nYou are comfortable hosting and supporting online sessions, communicating calmly in front of groups, solving basic technical issues, and representing us professionally.\nBENEFITS\nFlexible working hours, with at least 50% overlap with Eastern Time / New York business hours.\n\nFully remote work environment.\n\nAccess to our events, training, and expert-led learning experiences.\n\nAnnual professional-development plan and training budget.\n\nUnlimited Time Off, subject to advance coordination and continued coverage of critical member-facing responsibilities.\n\nOpportunity to work in a mission-driven, creative, collaborative, global team.\n\nHOW TO APPLY\nPlease fill out this APPLICATION FORM, following the instructions outlined. \nIn this application, you’ll do the following:\nFill out basic information.\n\nUpload your resume/CV.\n\nSubmit a cover video describing why you would like to work with us, and what specifically qualifies you for this position. 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