Customer Technical & Support Specialist

CoAct • 21 days ago
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Salary
≈ $46k – $95k per year (Estimated)
Location
In office (Brisbane)
Employment
Contractor

First seen by Alion on Sep 14, 2026.

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CoAct

CoAct是由一隊對康體課程及設施管理擁有多年經驗的團隊於2001年所組成，一直以推動運動工業及提供運動及康樂課程為己任。每年均為香港各公營及私營的機構提供超過10,000個運動及康體課程，得到各機構的讚賞及認同。.
coact.com.hk • Brisbane • UTC+10:00 • Sports • Est. 2006
Redicase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector.

We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This varied role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.

What you'll be doing

Providing first and second-level software support via phone and email
Troubleshooting system issues and guiding non-technical users
Completing data analysis, reporting and quality assurance
Designing reports, forms and pages within the case management system
Monitoring and triaging software support requests
Identifying bugs and opportunities for system improvements
Testing new features and software changes
Working with Business Analysts, Testers and Developers on product improvements
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