{"id":3439550,"url":"https://alion.io/job/coalfire-it-support-analyst","title":"IT Support Analyst","company":{"id":3522,"name":"Coalfire","domain":"coalfire.com","url":"https://alion.io/company/coalfire","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T02:22:18Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T10:28:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"This is an in-office position in our office in Las Cañitas. Must possess the ability to work onsite in Argentina.\nWhat You'll Do\nRespond to and resolve inbound computer-related end user support tickets in a timely manner.Provide comprehensive support for Windows 11 and current macOS versions.Troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and peripherals.\nEndpoint management and provisioning using tools such as Microsoft Intune, Jamf, or equivalent.\nSupport Device enrollment, configuration, and deployment \nProvide Support for Microsoft 365, ex. Outlook, Teams, Office etc.\nComplete basic Entra ID/Azure AD administration.\nComplete hardware diagnostics, warranty coordination, asset inventory, and secure device disposal.\nProvide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.\nProvide hands-on support for office data closets, Intermediate Distribution Frames (IDFs), and Main Distribution Frames (MDFs), including inspection, troubleshooting and maintenance\nPerform rack-and-stack activities when needed, equipment installation and removal, patch-cable management, labeling, port tracing, and copper/fiber connectivity testing in accordance with structured-cabling and workplace-safety standards. \nSupport physical- and access-layer network troubleshooting when required, including Ethernet, and structured cabling; coordinate with network engineering for configuration changes and escalations. \nMonitor and report data-closet conditions and risks, including power, cooling, water intrusion, environmental alerts, physical security, housekeeping, and cable-management issues. \nBe familiar with asset inventories, rack elevations, port maps, cabling diagrams, maintenance records, and standard operating procedures for local infrastructure.\nCoordinate with facilities, carriers, vendors, and local contractors for installations, repairs, circuit turn-ups, and scheduled maintenance; validate completed work and update documentation.\nParticipate in after-hours support call rotation; support after-hours emergencies; occasional travel to support office IT maintenance issues.\nWhat You'll Bring\nAt least 3 years of experience in a Help Desk, Desktop Support, or IT Support role in an enterprise or multi-site environment.\nExperience providing Tier 2 desktop support for Windows 11 and current macOS versions.\nExperience installing, configuring, troubleshooting, and supporting desktops, laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and other peripherals.\nExperience with endpoint management and provisioning tools such as Microsoft Intune, Jamf, or equivalent platforms, including device enrollment, configuration, deployment, patching, and lifecycle management.\nExperience with basic Active Directory and Entra ID/Azure AD administration, including user and device access, permissions, authentication.\nExperience with endpoint security controls, including Windows BitLocker, macOS FileVault, security policies, device compliance, and secure device disposal.\nExperience performing hardware diagnostics, coordinating warranty repairs, maintaining asset inventories, and supporting new-hire and employee technology deployments.\nExperience supporting network closets, IDFs/MDFs, or small data-center environments in an enterprise or multi-site organization.\nHands-on experience with rack-and-stack work, equipment installation and removal, patch panels, structured cabling, cable labeling, port tracing, and copper/fiber connectivity testing.\nExperience troubleshooting physical connectivity, Ethernet, PoE, wireless access points, VLAN/port issues, and network-port problems, with the judgment to escalate configuration or routing issues to network engineering.\nExperience inspecting and reporting data-closet conditions, including power, cooling, water intrusion, environmental alerts, physical security, housekeeping, and cable-management risks.\nExperience maintaining infrastructure documentation such as rack elevations, port maps, cabling diagrams, cable records, asset inventories, maintenance records, and standard operating procedures.\nExperience coordinating with facilities, carriers, vendors, and local contractors for installations, repairs, circuit turn-ups, and scheduled maintenance.\nExperience with administrative scripting and task automation using PowerShell, Bash, etc.\nAbility and willingness to participate in an after-hours support rotation and travel to office locations as required.\nAbility to prioritize and effectively work on multiple tasks concurrently with strong attention to detail\nExcellent analytical, troubleshooting, and technical skills\nProven ability to provide Tier 2 desktop support for Windows 10/11 and current macOS versions.\nExperience troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and other peripherals.\nWorking knowledge of endpoint management and provisioning tools such as Microsoft Intune, Jamf, or equivalent platforms.\nWorking knowledge of Microsoft 365, Outlook, Teams, VPN, MFA, SSO, and common remote-support tools.\nBasic administration knowledge of Active Directory, Entra ID/Azure AD, device enrollment, permissions, and access management.\nFamiliarity with endpoint security, Windows BitLocker, macOS FileVault, patching, and device-compliance requirements.\nWorking knowledge of LAN/WAN, Ethernet, TCP/IP, DHCP, DNS, VLANs, PoE, wireless networking, and basic network troubleshooting.\nHands-on ability to work safely in data closets, IDFs, and MDFs; familiarity with racks, patch panels, cable management, UPS/PDU equipment, and copper/fiber cabling.\nAbility to use cable testers, tone generators, labelers, and other common tools for tracing, testing, and documenting physical connectivity.\nStrong written and oral communication skills in both English and Spanish, with the ability to communicate technical information clearly to end users, vendors, facilities personnel, and remote IT teams.\nStrong written and oral communication skills. \nSelf-Starter and able to work independently\nAssociate degree or technical diploma in Information Technology, Networking, Electronics, or a related field preferred; equivalent experience may be considered.\nWork may require access to data closets, IDFs, and MDFs; standing, walking, climbing short ladders, and occasional lifting or moving of IT equipment.","description_format":"text","description_chars":6479,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Penetration Testing","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-29T05:21:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:3","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/coalfire-it-support-analyst","json_url":"https://alion.io/job/coalfire-it-support-analyst.json","meta":{"generated_at":"2026-11-01T14:29:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3522},"rest":"https://alion.io/mcp/rest/get_company?id=3522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoalfire-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoalfire-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoalfire-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coalfire-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoalfire-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3439550}},{"tool":"search_jobs","arguments":{"company":"coalfire.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3439550},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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