{"id":136802,"url":"https://alion.io/job/coast-technical-account-manager","title":"Technical Account Manager","company":{"id":6506,"name":"Coast","domain":"coastpay.com","url":"https://alion.io/company/coast","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-08-27T16:55:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T20:24:16Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Company Background\nCoast is in hyper-growth - expanding fast inside large enterprises, and scaling our post-sales team to keep up with demand. Coast makes APIs visual, enabling companies to create instant and bespoke previews of true integrations for customers. Instead of sending prospects API documentation, customer-facing teams can show exactly how their API works in context (any UI, any workflow). Sales, marketing, and solutions teams use Coast to collapse sales cycles, build pipeline, and offer bespoke solution journeys.\nWhy This Role Matters\nCoast’s post-sale team is at capacity. We’re adding a TAM to:\nDeliver white-glove, enterprise-grade attention to our largest, most strategic accounts where there’s meaningful expansion headroom and high visibility. In addition to our book of fast growing startups\nProtect and grow a fast-expanding customer base\nThis is not a “ticket-closer” TAM role. It’s closer to deployed Solutions Engineering across a book of accounts: you’ll be technical, proactive, and credible with senior customer stakeholders.\nThe TAM Role at Coast\nOnce a deal closes, the TAM becomes the customer’s primary point of contact across:\nImplementation + onboarding (first value fast)\nTechnical support + enablement (Slack-first, high responsiveness)\nOngoing adoption & outcomes (keeping usage strong; preventing churn)\nRenewal enablement + expansion surfacing (you don’t “close” commercials, but you tee up and support them)\nWhat You'll Do\nOwn implementation + onboarding from contract signature to first live workflow/template (target ~30 days, complexity dependent).\nServe as the technical point of contact for your book: integrations, troubleshooting, enablement, and day-to-day questions (Slack-first).\nDrive adoption + retention by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready.\nSurface expansion opportunities by mapping stakeholders, onboard new teams, and partner with the GTM owner when upsell signals emerge.\nFeed product insights back to Coast by translating customer pain into clear gaps/opportunities for the roadmap.\nWho You Are\nYou’re a rare blend: technical enough to earn credibility, and personable and curious enough to build deep relationships with customers. Must-haves:\n5-10+ years in Technical Account Management/Technical CSM/Solutions Engineering (post-sale)/Implementation / Solutions Architect (or similar)\nStrong technical credibility: comfortable with APIs, integration workflows (auth/webhooks/REST), and tools like Postman\nWorking knowledge of JavaScript and/or frontend concepts (enough to troubleshoot, guide, and build confidence)\nIntellectually curious + fast learner - energized by frequent context switching across industries/use cases\nExcellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)\nHigh ownership + proactivity (you create momentum, not just react to requests)\nNYC-based and excited to be in-office 5 days/week\nIntro call\nTake Home Assessment\nPresentation of Assessment\nMeet in person \nReference calls","description_format":"text","description_chars":3081,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-08-27T16:55:08Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.601,"p_room":0.55,"age_days":49,"expected_fill_days":38,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/coast-technical-account-manager","json_url":"https://alion.io/job/coast-technical-account-manager.json","meta":{"generated_at":"2026-10-16T23:42:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5755,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6506},"rest":"https://alion.io/mcp/rest/get_company?id=6506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoast-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoast-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoast-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coast-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoast-technical-account-manager"}]}