{"id":698758,"url":"https://alion.io/job/coatesgroup-business-systems-analyst","title":"Business Systems Analyst","company":{"id":673256,"name":"Coates Group","domain":"coatesgroup.com","url":"https://alion.io/company/coatesgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mangaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":937},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-09T23:43:04Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-28T20:17:33Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":48},"description":"The Business Systems Analyst (BSA) converts ambiguous business problems into structured, execution-ready technical requirements, driving alignment between business strategy and Application Delivery. Operating across CRM (Salesforce), ERP, and core operational platforms, this role champions application delivery maturity by standardizing intake discipline, optimizing process mapping, and ensuring solution quality through rigorous functional testing within fast-paced sprint cycles.\nPlease note, this is a night shift position.\nKey responsibilities for the role\nLead discovery and clarification efforts across ambiguous or evolving initiatives, ensuring requirements are validated, documented, and aligned to agreed delivery readiness standards.\n\nMap current-state and future-state business and system processes to identify functional gaps, dependencies, handoffs, and downstream impacts prior to development.\n\nPromote and educate on the use of standardized intake frameworks, ensuring every initiative enters the engineering pipeline with a clearly defined scope, explicit acceptance criteria, and established business priorities.\n\nSupport the design of scalable, process-driven solutions across CRM, ERP, Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management processes that improve operational efficiency, data consistency, and customer experience.\n\nPartner with developers, architects, and business stakeholders to evaluate solution options, clarify trade-offs, and ensure solutions are practical, scalable, and aligned to business needs.\n\nSupport end-to-end solution quality by validating requirements, acceptance criteria, and delivered functionality through stakeholder review, sprint QA testing, and UAT activities.\n\nProactively surface risks, inefficiencies, unclear ownership, and cross-functional dependencies early in the lifecycle to strengthen execution planning and reduce downstream delivery issues.\n\nProvide continuity of support across the deployment lifecycle, assisting stakeholders through User Acceptance Testing (UAT) and post-go-live hypercare.\n\nEstablish and promote consistent intake, requirements, and documentation standards that improve delivery predictability and reduce rework.\n\nIdentify opportunities to improve processes, documentation standards, operational efficiency, and delivery scalability.\n\nQualifications and experience\nBachelor’s degree in Computer Science, Business Management, Information Management Systems, or a related field.\n\n3+ years of experience in Business Systems Analysis, Product Owner, or hybrid BA/QA/Delivery roles within software delivery environments.\n\nExperience supporting CRM, ERP, or enterprise system implementations, with Salesforce experience highly desirable.\n\nExperience working closely with software development teams on system design, integrations, workflows, and dependencies\n\nAdvanced proficiency in Lucidchart, Visio, or similar visual mapping platforms for complex data and workflow visualization.\n\nPractical experience using JIRA and Confluence for story management, backlog organization, and documentation\n\nCertifications & Development (Advantageous)\n\nProduct Owner or product-oriented delivery experience strongly preferred.\n\nAgile/Scrum exposure or certification (CSM, Scrum Foundations)\n\nInterest in process improvement (Lean, Six Sigma, etc.)","description_format":"text","description_chars":3350,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-09-11T02:27:18Z"},{"event":"close","at":"2026-10-01T05:52:11Z"},{"event":"reopen","at":"2026-10-26T23:01:57Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.605,"p_room":0.45,"age_days":48,"expected_fill_days":27,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/coatesgroup-business-systems-analyst","json_url":"https://alion.io/job/coatesgroup-business-systems-analyst.json","meta":{"generated_at":"2026-10-28T23:22:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673256},"rest":"https://alion.io/mcp/rest/get_company?id=673256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoatesgroup-business-systems-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoatesgroup-business-systems-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoatesgroup-business-systems-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coatesgroup-business-systems-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoatesgroup-business-systems-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":698758}},{"tool":"search_jobs","arguments":{"company":"coatesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":698758},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}