{"id":2341777,"url":"https://alion.io/job/cobb-energy-centre-concierge","title":"Concierge","company":{"id":2478572,"name":"Cobb Energy Centre","domain":"cobbenergycentre.com","url":"https://alion.io/company/cobbenergycentre","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T13:55:15Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T18:45:46Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Description\nJob Title: Concierge\nJob Family: Convention Center\nType: Classified - Non-Exempt\nJob Code:\nDepartment: Public Safety\nSalary Grade:\nReports to: Public Safety Manager\nRevised: 03/06/2026\nWork Modality: On-Site\nJob Summary\nThe Concierge shall be responsible for the coordination of services provided to all visitors to the venue through the Concierge Desk. The Concierge will provide exceptional customer service to include information concerning all aspects of events, assist attendees to make their visit enjoyable and problem-free, and provide clerical and office-related assistance to attendees. This position serves as the face of the venue and plays a critical role in creating a positive, memorable experience for all guests.\nCore Responsibilities\nCUSTOMER SERVICE & GUEST RELATIONS:\nUtilize positive customer service skills to greet visitors in a pleasant, professional, and efficient manner\nProvide directions to area buildings, attractions, and venue locations\nShare information regarding trade shows, conventions, public shows, and events as required\nProvide event-related information to attendees including schedules, exhibitor locations, and programming details\nHandle guest complaints professionally and escalate as appropriate to management\nMaintain composure during high-volume periods and stressful situations\nProactively anticipate guest needs and provide solutions\nCreate positive memorable experiences that reflect the venue's reputation\nMaintain a pleasant voice, professional attitude, and dress as required\nTECHNOLOGY & DIGITAL SERVICES:\nMonitor and respond to digital inquiries through facility apps, websites, and social media platforms\nOperate multi-line phone systems and manage voicemail inquiries\nUtilize event management software and digital directories to provide real-time event information\nAssist guests with mobile check-in, QR code scanning, and digital badge printing systems\nMaintain proficiency with Microsoft Office Suite (Word, Excel, Outlook) for daily operations\nSAFETY & EMERGENCY RESPONSE:\nServe as first point of contact for guest emergencies and incidents\nAssist with elevator emergencies and coordinate with Public Safety team\nReport suspicious activity or safety concerns immediately to Public Safety Manager\nMaintain awareness of emergency evacuation procedures and assembly points\nMonitor and report any facility maintenance issues or hazards\nFollow all safety protocols and emergency procedures\nEVENT-SPECIFIC SUPPORT:\nCoordinate with event organizers regarding attendee flow and special accommodation\nManage lost and found items and maintain organized log system\nAssist with ADA accommodations and mobility device coordination\nProvide language assistance or coordinate translation services when needed\nHandle VIP guest services and special requests\nSupport event staff with information distribution and attendee management\nADMINISTRATIVE & OPERATIONAL DUTIES:\nMaintain accurate daily activity logs and incident reports\nTrack visitor statistics and attendance patterns\nManage concierge desk supplies and informational materials inventory\nCoordinate with housekeeping and maintenance for immediate facility needs\nProcess and distribute messages, packages, and deliveries for event staff\nEnsure concierge desk area remains clean, organized, and well-stocked\nComplete all required documentation and reports in a timely manner\nLOCAL AREA EXPERTISE:\nMaintain thorough knowledge of the surrounding geographic area and key points of interest\nProvide recommendations for dining, entertainment, hotels, and transportation options\nAssist with rideshare app coordination (Uber, Lyft) and taxi services\nOffer information about MARTA public transportation routes and schedules\nShare details about Atlanta-area attractions and activities\nMaintain updated knowledge of road closures, traffic patterns, and construction impacts\nSCHEDULE & FLEXIBILITY:\nMaintain an irregular work schedule as required based on event needs\nWork weekends, holidays, and extended hours based on facility events\nAdapt to changing shift times and durations based on event requirements\nDemonstrate punctuality and reliability\nADDITIONAL RESPONSIBILITIES:\nPerform all additional duties, functions, special projects, and responsibilities as assigned by the Public Safety Manager or designee\nInteract with other employees and departments in a cooperative manner\nStay informed about upcoming events and facility operations\nParticipate in training and professional development opportunities\nDemonstrates core values: Integrity, Excellence, Inclusiveness, Respect, Collaboration and Innovation. \nPerforms other duties as assigned.\nRequirements\nMinimum Requirements\nEducation/Certifications\nHigh school diploma preferred\nExperience\nMinimum two (2) years of customer service experience required\nMinimum one (1) year office experience with one (1) year providing information to the public preferred\nExperience with multi-line phone systems and front desk operations preferred\nKnowledge Skills & Abilities\nCOMMUNICATION: Clear verbal and written communication with diverse audiences, including guests, staff, vendors, and management\nPROBLEM-SOLVING: Quick thinking and resourcefulness in resolving guest issues efficiently and effectively\nMULTITASKING: Ability to handle multiple inquiries and tasks simultaneously while maintaining quality service\nCULTURAL SENSITIVITY: Respect and accommodation for diverse backgrounds, languages, and needs\nTEAM COLLABORATION: Works cooperatively with all departments including Public Safety, Operations, Event Services, and Management\nATTENTION TO DETAIL: Accuracy in information provided, documentation maintained, and protocols followed\nTECHNOLOGY PROFICIENCY: Comfortable learning and utilizing various software platforms, communication tools, and digital systems\nCUSTOMER FOCUS: Genuine desire to help others and create positive experiences for all guests\nCore Competencies\nIndividual Contributor:\nCustomer Focus, Dealing with Ambiguity, Functional and Technical Skills, Action Oriented and Self Driven.\nWorking Conditions\nWorking Environment:\nOffice Environment with occasional tasks in the front drive outside of the building\nRequires use of personal computing equipment, telephone, multi-functioning printer and calculator.\nAfter hours and weekend work is often required.\nPhysical Demands:\nSitting, standing, walking for the length of the shift\nExerts up to 25 lbs. of force occasionally\nSufficient mobility to move throughout the venue as 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