{"id":2590181,"url":"https://alion.io/job/cobranet-support-engineer","title":"Support Engineer","company":{"id":177258,"name":"Cobranet","domain":"cobranet.ng","url":"https://alion.io/company/cobranet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T11:40:51Z","employer_posted_date":null,"last_verified_at":"2026-09-17T11:40:51Z","board_verified":false,"closed_at":null,"days_open":38,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":38},"description":"Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe. Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.\n\nWe are recruiting to fill the position below:\n\nJob Title: Support Engineer \n\nLocation: Lekki, Lagos\n\nEmployment Type: Full-time\n\nJob Description\n\n Provide technical support service via phone, email, and other channels as required to clients.\n\n Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\n\n Provide prompt and accurate feedback to customers.\n\n Ensure proper follow up and closure of all pending tickets.\n\n Interact with customers to provide and process information in response to complaints and inquiries.\n\n Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).\n\nPersonal Responsibilities\n\n Report to the Head of Department.\n\n Respond to client complaints in a proper and professional manner.\n\n Should maintain a high level of personal responsibility.\n\n Abide and apply the rules and regulations of the department and the company.\n\nAcademic / Education Qualifications\n\n Preferred: B.Sc / HND / in Electrical Electronic Engineering / Computer Engineering / Computer Science\n\nCertifications:\n\n CCNA is preferred.\n\n MTCNA is preferred.\n\nExperience:\n\n 1 - 5 years work experience.\n\n Previous experience in support or IT department.\n\nTechnical Skills:\n\n Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.\n\n Basic routing & switching knowledge.\n\n Basic RF knowledge.\n\n Ability to resolve problems remotely.\n\nGeneral Skills:\n\n Interpersonal relationship.\n\n Maintain a good communication and interaction with customers and colleagues.\n\n Self-learner.\n\n Communications skills, both verbal and written.\n\nLanguage Qualifications:\n\n Good verbal and writing skills in English are mandatory.\n\nApplication Closing Date\n\nNot Specified.\n\nHow to Apply\n\nInterested and qualified candidates should send their CV to: [email] using the Job Title as the subject of the mail.","description_format":"text","description_chars":2518,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-15T05:34:15Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.563,"p_room":0.45,"age_days":37,"expected_fill_days":20,"reasons":["seen:37","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cobranet-support-engineer","json_url":"https://alion.io/job/cobranet-support-engineer.json","meta":{"generated_at":"2026-10-25T11:56:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177258},"rest":"https://alion.io/mcp/rest/get_company?id=177258"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcobranet-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcobranet-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcobranet-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cobranet-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcobranet-support-engineer"}]}