{"id":3098470,"url":"https://alion.io/job/cobre-customer-success-specialist","title":"Customer Success Specialist","company":{"id":184040,"name":"Cobre","domain":"cobre.com","url":"https://alion.io/company/cobre-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"New Relic","optional":false},{"name":"Postman","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-22T15:11:44Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T08:32:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"What is Cobre and what do we do?\nCobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.\nWe enable instant business payments-local or international, direct or via API-all from a single platform.\nBuilt for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.\nCobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.\nWe are building the enterprise payments infrastructure of Latin America!\nWhat we are looking for:\nAs a Customer Success Specialist, you will be responsible for providing support to users and/or corporate clients through the main customer service contact channels, delivering the requested information and offering assistance related to our products. You will also maintain constant communication with the leader to ensure proper alignment of objectives.\nWhat would you be doing:\nCollaborate with the Customer Experience team to identify and resolve issues affecting customers.\nUse tools and technologies to analyze data and enhance the customer experience.\nSupport new features and improvements in our systems.\nContribute to the continuous improvement of our processes and technological tools.\nAct as the single point of resolution for the assigned customer and serve as an intermediary between the KAM, the customer, operations, and technology.\nConduct in-depth analysis of customer needs and preferences.\nProvide continuous follow-up and swift issue resolution.\nDocument all interactions to personalize future communications.\nUnderstand and map out the companies' touchpoints.\nWhat do you need:\nPrevious experience in roles related to customer experience improvement and management.\nBasic knowledge of programming.\nExperience in SQL for database management and manipulation.\nExperience with Postman for API testing.\nFamiliarity with New Relic for application monitoring.\nKnowledge of Simetrik and Snowflake.\nPreferably with experience in fintech, technology companies, and/or payments.\nExcellent teamwork skills.\nAbility to collaborate effectively with different teams and areas within the company.","description_format":"text","description_chars":2455,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-22T16:52:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":47,"reasons":["conf:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/cobre-customer-success-specialist","json_url":"https://alion.io/job/cobre-customer-success-specialist.json","meta":{"generated_at":"2026-10-29T10:58:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":184040},"rest":"https://alion.io/mcp/rest/get_company?id=184040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcobre-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcobre-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcobre-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cobre-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcobre-customer-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3098470}},{"tool":"search_jobs","arguments":{"company":"cobre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3098470},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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