# Escalation Engineer

Category-defining tech. Career-defining work. For more than a decade, Cockroach Labs has built database technology trusted to power some of the world's most mission-critical applications. Now, as AI transforms how software is created and operated, the infrastructure behind it has to keep pace. Cockroach Continuum is built to meet this moment, bringing individual databases together into one fleet designed for agentic applications, where AI agents help teams provision, scale, and optimize workloads at machine speed. The customers you'll work with are some of the most innovative businesses in the world, and the problems they're trying to solve are real and urgent. You'll bring a genuinely differentiated product to a market moving fast, at a company positioned to lead it. The people who thrive here are the ones who want to own that opportunity. The Role We're looking for an Escalation Engineer to join the Cockroach Labs Technical Support team in the AMER region. You will be the escalation point for the most challenging customer issues: reviewing, assisting with, or taking over cases that need more expertise or oversight, and driving resolution with other departments. You are expected

- **Id**: 4204500
- **Url**: <https://alion.io/job/cockroachlabs-escalation-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 7
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-12T18:48:32Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T23:15:12Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 6888
- **Description truncated**: no
- **Benefits**: Dental insurance, Flexible time off, Health insurance, Hybrid work, Parental leave, Professional development, Stock options, Vision insurance
- **Relocation offered**: no
- **Industries**: Databases & DBMS

## Company

- **Id**: 18097
- **Name**: Cockroachlabs
- **Domain**: cockroachlabs.com
- **Url**: <https://alion.io/company/cockroachlabs>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Salary

- **Min**: 130000
- **Max**: 180000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 180000

## Technologies

- **AI Agents** — Optional: no
- **CockroachDB** — Optional: no
- **Linux** — Optional: no
- **Slack** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 7
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T23:15:12Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 6 · green card filings: 1; Filings 12m: 6

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 69
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-13T00:55:50Z

## Pay

- **Stated usd annual**: 180000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.