{"id":3026983,"url":"https://alion.io/job/coconut-software-intermediate-devops-engineer","title":"Intermediate DevOps Engineer","company":{"id":58215,"name":"Coconut Software","domain":"coconutsoftware.com","url":"https://alion.io/company/coconut-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":104000,"period":"year","method":"role_seniority_country_cell","sample_n":32},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"MySQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Terraform","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:40:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T20:12:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences. Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage.\nIntermediate DevOps Engineers at Coconut Software contribute to infrastructure and reliability initiatives by working closely with senior team members and cross-functional partners. In joining our team, the Intermediate DevOps Engineer will be an integral part of site reliability at Coconut. They will support efforts to improve infrastructure, reliability, and CI/CD practices while gaining experience in cloud and automation tools. As Engineering adopts AI more deeply, you’ll also help stand up and run the infrastructure behind those initiatives. Security is at the heart of our culture and the Intermediate DevOps Engineer will document and practice the highest security standards. This role is ideal for someone eager to take initiative, grow their skills, and contribute to key infrastructure projects.\nWe don’t expect people to fit into neat little boxes. We are looking for curious and empathetic people who are driven by a need for continuous learning and growth. We are excited to continue to scale on our path to success by building a diverse and inclusive team.\n[Note: On Call] We strive to provide service excellence in all areas, as such, roles in our Engineering department are expected to contribute to our collaborative on-call rotation, working with your team to support our systems and ensuring application availability/reliability. Each team will have their own rotation schedule.\n\nYOU’RE FIRED UP TO\nWork within a team of like-minded professionals to plan, deploy, and maintain critical business applications\nLearn from and collaborate with senior engineers while contributing to shared team goals\nAssist in maintaining our Kubernetes cluster and contribute to improvements under guidance\nSupport reliability projects by owning scoped tasks and collaborating with senior engineers\nSupport implementation of continuous deployment through cloud solutions\nUnderstand how IT operations are managed, identify recurring issues, and work with IT & Business partners to remediate using the problem management process\nUtilize various open source technologies\nUse orchestration tools to support scalable, reliable infrastructure - Help build and operate the infrastructure behind Engineering’s AI initiatives, including AWS AI services such as Amazon Bedrock and supporting infrastructure for AI/LLM workloads, as those needs take shape\nWrite automation and tooling in Python, Bash, or similar, using AI tools where they help you move faster without compromising quality\nAssist in configuring and managing databases like MySQL\nImprove our CI/CD pipelines and deployment processes so engineering teams can ship safely and efficiently\nStrengthen monitoring, alerting, and observability so we understand system health and customer impact\nCollaborate across teams in shared source code repositories\nParticipate in a shared on-call rotation to support production systems and respond to incidents\nBe part of how we’re evolving the way we work with AI across Engineering, staying curious about the technology and eager to adopt, learn, and use it to solve customer and business problems\n\nWHAT YOU BRING TO THE TEAM\nBachelor’s Degree or equivalent experience required \nStrong problem-solving and communication skills, with the ability to think critically and collaborate effectively\nSolid understanding of DevOps fundamentals and eagerness to grow expertise\n2-4 years of professional experience in DevOps, Site Reliability, or Infrastructure roles\nHands on experience with:\nKubernetes or other orchestration tools\nCloud infrastructure concepts\nCI/CD pipelines\nManaging cloud resources with Terraform\nBasic knowledge of working with Terraform modules and workspaces\nExperience using monitoring and alerting tools (e.g., Datadog, Prometheus, Grafana, CloudWatch) to detect issues, analyze system health, and contribute to incident response\nComfortable with JIRA or similar tools for task management and sprint planning\nFoundational knowledge of Linux/Unix administration with a desire to grow deeper expertise \nAbility to use a wide variety of open source technologies and cloud services to improve the continuous deployment process\nA good understanding of code and script (e.g. Go, Python, Shell) \nFamiliarity with networking basics such as DNS, IP addressing, and ACLs\nMySQL and Redis management\nA curiosity for innovation: We're looking for someone who loves to learn and elevate their skills with new technology, particularly AI and large language models (LLMs)You should have a foundational understanding of how these tools work and a strong desire to explore how they can be used to solve business and customer problems\nWe value continuous learning and our ideal candidate has a proven track record of innovating and pushing the boundaries of what's possible\nHands-on use of AI coding agents for infrastructure-as-code, scripting, or troubleshooting\n\nGeneral banking/financial institutions experience or knowledge would be an asset\nThis posting is for a vacant full-time permanent position. The expected hiring range for this role is $105,000 - $130,000.\nThe base salary for this position is listed to support candidates to align themselves within the target range. The range is grounded in comprehensive analysis of national compensation data for similar roles and company sizes in the technology sector, alongside a review of our internal compensation framework to ensure pay equity across the company. Note that ranges may evolve over time. We aim to provide a fair offer and hire within this specified range. The final offer for this position will take a candidate's background, experience, skills, and internal equity into consideration. Top performers’ compensation will be reviewed annually, as part of our Performance Acceleration program (Performance Reviews, Compensation Reviews, etc.). \nOur Investment in You:\nFind your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly.\nAbility to do your job in a supported, but flexible environment\nSupported professional development, learning, & career opportunities - be supported in your growth journey! \nRegular 1:1 coaching with your leader and regular connection to a passionate executive team\nWork in a team big enough for growth but lean enough to make a real impact\nA full range of benefits to keep you happy & healthy; \nCompetitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate! \nHealth & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1! \nVirtual mental health and EAP platform \nWealthSimple GRSP & Matching \nAnnual Wellness Benefit ($1000 per year) \nOpportunity to work remote - anywhere in Canada! \nEmployee Options - everyone shares in our success! \nInternet Subsidy on each paycheck \nTiki Bucks Incentive Program - everyone is entitled to earn bonuses!\nA People First Company - 4.2 rating on Glassdoor\n\" Most Admired Corporate Cultures \" (2024) and ranked #22 in \" Best Workplaces in Canada \" (2025) in company size category\nWho we are and What we do: \nVision\n To create a world where time is well spent.\nMission\n To optimize your branch performance in order to drive growth, increase productivity, and deliver exceptional customer experiences.\nValues\n Collaboration. Honesty. Empathy. Elevate. Resilience.Service Excellence.\nCoconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences.\nCoconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.\nTrusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage. \nSome recent awards we're proud of include:\nCoconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment. Final hiring decisions are always made by humans. If you would like more information about how your data is processed, please talk to your Talent Partner. We believe in using AI thoughtfully and transparently, so we ask candidates to take the same approach and disclose the use of AI at any stage in their application or interview process.","description_format":"text","description_chars":10317,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Scheduling & Booking Software","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-21T19:19:32Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/coconut-software-intermediate-devops-engineer","json_url":"https://alion.io/job/coconut-software-intermediate-devops-engineer.json","meta":{"generated_at":"2026-10-23T20:19:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58215},"rest":"https://alion.io/mcp/rest/get_company?id=58215"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoconut-software-intermediate-devops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoconut-software-intermediate-devops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoconut-software-intermediate-devops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coconut-software-intermediate-devops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoconut-software-intermediate-devops-engineer"}]}