{"id":1216912,"url":"https://alion.io/job/coda-client-operations-executive","title":"Client Operations Executive","company":{"id":51279,"name":"Coda","domain":"coda.co","url":"https://alion.io/company/coda-co","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T13:53:34Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-08T02:04:29Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"The Opportunity\nYou'll be joining our Giftcloud team as Client Operations Executive to join our growing team and provide support to both clients and the wider team. The role will primarily be focused on supporting with the set up and delivery of client campaigns, maintaining the Giftcloud platform and ensuring rewards are sent to the relevant customers accurately and promptly.\nWhat You'll Do\nSupport the Account team to manage and deliver the Giftcloud service.\nSet up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns to ensure an optimum user experience.\n\nCreate and process orders for clients - including handling large volumes of data\n\nLiaise with clients over email, the phone and occasionally face to face\n\nSupport the customer care team with escalations and refunds while championing best practice in customer service\n\nImplement and advise on new customer care processes and improvements to existing processes based on client or customer feedback\n\nOnboard new content and audit existing content to ensure accuracy and good customer experience.\n\nLiaise with gift card providers via email\n\nUse Google Slides and Google Sheets/Excel to assist the preparation of reports, client presentations, process flows and how to guides where required\n\nGeneral administration across all the Giftcloud Platforms\n\nMeet all agreed performance objectives, including areas for personal development\n\nAssisting with ad-hoc tasks and supporting with company projects as required\n\nWhat You'll Bring\nExcellent verbal and written communication skills\n\nHighly organised with exceptional attention to detail\n\nAbility to manipulate raw data for use in analysis and campaign delivery\n\nProficient user of MS Office and Google Docs\n\nWorks accurately and meets deadlines in a fast-paced environment\n\nDetermined, with an ability to overcome any obstacles presented in a fast paced business\n\nRemains calm under pressure and exerts a positive influence\n\nProfessional, confident, self-motivated and enthusiastic\n\nDesire for continuous personal improvement\n\nStrong problem-solving 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