{"id":3041702,"url":"https://alion.io/job/coda-implementation-specialist-mandarinenglish","title":"Implementation Specialist (Mandarin/English)","company":{"id":51279,"name":"Coda","domain":"coda.co","url":"https://alion.io/company/coda-co","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":7000,"currency":"MYR","period":"month","gross":null,"usd_annual":20604},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-09-24T10:54:58Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T00:57:29Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"The Opportunity\nAs a Junior Implementation Specialist, you will support publishers and merchants throughout their integration journey with Coda from initial setup to post-launch operations. You’ll assist in guiding partners through our API, troubleshoot technical issues, and ensure a smooth go-live experience. This is a hybrid technical-operations role ideal for someone eager to grow their API knowledge and project coordination skills.\nWhat you'll do\nIntegration Support\nAssist merchants during integration across all Coda products (Payin, Payout, and others) with sandbox setup, test credentials, and Coda Portal configuration\n\nAnswer basic technical questions about API behavior and configuration\n\nTroubleshoot common issues such as callback failures, parameter mismatches, or invalid environment setup\n\nJoin live technical sessions with publishers to understand client needs and provide integration guidance\n\nTrack open issues and escalate when needed\n\nGo-Live Coordination\nFollow up with internal teams (Product, Dev, Commercial) to confirm readiness\n\nSupport integration UAT and checklist validation\n\nSet expectations on timelines and communicate proactively with publishers throughout integration\n\nMonitor performance in the early launch phase and report anomalies (e.g., low CR or payment errors)\n\nPost-Launch Support\nHelp partners configure automated reporting via SFTP or Webhook\n\nSupport discrepancy investigation (e.g., duplicate callbacks, invalid amounts)\n\nMaintain internal documentation and build/update runbooks and FAQs from recurring cases\n\nSuggest improvements based on common queries\n\nInternal Collaboration\nLiaise with Technical Support team post-launch for case handover\n\nCoordinate with Compliance and Finance teams on Payout KYC or reconciliation clarification\n\nWork closely with senior specialists for knowledge sharing and case learning\n\nWhat you'll bring\nBachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience\n\nFamiliarity with API integration concepts (REST preferred)\n\nHands-on experience with tools like Postman, SQL, or basic scripting is a plus\n\nFamiliarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus\n\nAbility to translate technical concepts for non-technical publishers across a multilingual partner base\n\nStrong problem-solving and communication skills\n\nNative Mandarin speaker with professional reading and writing skills in Chinese, and fluent in English\n\nA willingness to learn and grow in a fast-paced technical environment","description_format":"text","description_chars":2561,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital 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