{"id":3267342,"url":"https://alion.io/job/coda-implementation-specialist-us-hours","title":"Implementation Specialist - US Hours","company":{"id":51279,"name":"Coda","domain":"coda.co","url":"https://alion.io/company/coda-co","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":875},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kibana","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T07:49:56Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T23:17:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Opportunity\nAs an Implementation Specialist, you will lead enterprise-level merchant integrations across Codapay’s global markets. You’ll serve as the technical authority in payment API solutions, manage cross-functional coordination, and mentor junior teammates. This role is ideal for someone with deep technical experience in system integration, strong project ownership, and a passion for scalable impact.\nWhat you'll do\nComplex Integration Leadership (all Coda products including Payin, Payout)\nOwn technical relationships with high-value or multi-market merchants\n\nDesign and propose solutions for non-standard use cases (e.g., multi-currency, special routing logic)\n\nLead technical deep-dives, troubleshooting, and root cause investigations\n\nEnsure secure, compliant, and optimized integration implementation\n\nMerchant Success & Technical Guidance\nMonitor integration health and recommend performance improvements\n\nConduct technical business reviews with strategic partners\n\nAct as the escalation point for critical technical blockers\n\nTranslate merchant feedback into actionable improvement proposals\n\nInternal Advocacy & Process Optimization\n Lead testing of new features in coordination with Product and Engineering\nMaintain complex scenario runbooks and reusable templates\n\nPropose automation or tooling to reduce integration effort and errors\n\nImprove SLA turnaround and cross-team workflows\n\nTeam Mentorship & Enablement\nCoach junior specialists and support their case handling growth\n\nKeep documentation, checklist and process guides up to date\n\nCollaborate in hiring and onboarding of new joiners\n\nDrive knowledge-sharing culture across the team\n\nWhat you'll bring\n 3+ years of experience in technical support, solution engineering, integration, or similar fields\nDemonstrated ability to operate autonomously during US business hours (remote), effectively troubleshooting and solving complex issues with minimal supervision.\n\nClient-facing experience with strong communication skills for cross-functional and external stakeholder management.\n\nStrong knowledge of REST APIs, HTTP protocols, webhooks, and authentication standards (e.g., JWT, request signing).\n\nHands-on debugging skills using tools like Postman, SQL, and log management platforms (e.g., Kibana, HyperDX).\n\nExperience supporting payment systems or fintech merchants (highly preferred).\n\nStrong project management and coordination skills across multi-time-zone projects.\n\nFluency in English with comfort working in multicultural, cross-regional environments.","description_format":"text","description_chars":2541,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Goods"],"lifecycle":[{"event":"open","at":"2026-10-26T09:56:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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