{"id":3261440,"url":"https://alion.io/job/coda-it-engineer","title":"IT Engineer","company":{"id":51279,"name":"Coda","domain":"coda.co","url":"https://alion.io/company/coda-co","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"n8n","optional":false},{"name":"Okta","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"Zapier","optional":false},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"PCI DSS","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-21T05:56:22Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T12:17:36Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Opportunity\nCoda’s Corporate IT team keeps a global, hybrid workforce secure, productive, and well supported. As an IT Engineer, you’ll own key parts of our end-user and SaaS environment, from identity and endpoint management through to the platforms our people use every day. You’ll handle complex technical issues end to end, build automation and integrations that remove manual work, and lead improvements that make IT faster, more secure and more self-service. This role suits someone who has outgrown first-line support and wants real ownership of systems, not just tickets.\nWhat you'll do\nAct as the main administrator for core corporate platforms, including Okta, Google Workspace, Slack, Atlassian (Jira Service Management and Confluence) and our endpoint management platform, keeping them secure, well configured and documented\nEngineer and improve the joiner, mover and leaver lifecycle across all regions, integrating HR, identity and SaaS systems so access is granted and removed accurately and on time\nDesign, build and maintain automation and integrations with tools such as Zapier, Google Apps Script, Python and platform APIs to cut manual effort and ticket volumes\nHandle escalated and complex incidents through to resolution, find root causes, and put permanent fixes in place\nLead or co-lead small to medium IT projects, such as platform rollouts, configuration changes, policy updates and device refreshes, from design and testing through to user communication and adoption\nImplement and maintain identity and access controls, including SSO, MFA, device trust, access reviews and least-privilege practices, to support our security and compliance obligations as a regulated payments business\nManage device configuration, security baselines and compliance policies for macOS and Windows laptops through our endpoint management platform\nBuild and maintain self-service resources, knowledge base articles and standard operating procedures so users can solve common issues without raising a ticket\nEvaluate new tools and features, run proof-of-concept testing, and give clear, evidence-based recommendations to the IT Manager\nManage relationships with laptop and SaaS vendors on procurement, warranty, renewals, and escalations, and flag cost-saving opportunities\nTrack service metrics such as resolution times, ticket trends and satisfaction scores, and use them to drive service improvements\nSupport and guide other team members, and share knowledge through documentation and peer coaching\nWhat you'll bring\n4 or more years’ experience in corporate IT, end-user computing or IT operations, including hands-on administration of SaaS and identity platforms\nStrong working knowledge of Okta (or a similar identity provider) and Google Workspace administration\nExperience managing macOS and Windows devices through an MDM or endpoint management platform, including configuration profiles and security policies\nExperience administering Jira Service Management, Confluence and Slack\nPractical scripting and automation skills, for example Google Apps Script, Python, or no-code tools like Zapier or n8n, and comfort working with REST APIs\nA track record of improving processes, not just following them, with examples of work you automated, integrated, or redesigned\nStrong troubleshooting skills and the judgment to handle complex issues independently\nClear written and verbal communication, including writing documentation and announcements for non-technical users\nComfortable working across time zones with a globally distributed workforce\nNice to have\nExperience in fintech, payments, or another regulated environment\nFamiliarity with security and compliance frameworks such as ISO 27001, SOC 2 or PCI DSS\nITIL 4 Foundation or equivalent ITSM certification\nOkta, Google Workspace, or Atlassian administrator certifications\nA degree in Information Technology, Computer Science, or a related field","description_format":"text","description_chars":3912,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Thailand","iso":"TH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital 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