{"id":2444280,"url":"https://alion.io/job/code-and-theory-client-engagement-director-us","title":"Client Engagement Director (US)","company":{"id":4352,"name":"Code and Theory","domain":"codeandtheory.com","url":"https://alion.io/company/code-and-theory","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-23T16:56:12Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T04:26:51Z","board_verified":true,"closed_at":null,"days_open":302,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":302},"description":"As a Director, Client Engagement, you’ll serve as a primary point of contact for one - two of our most critical client relationships. You’ll own day-to-day client leadership while guiding account strategy, ensuring exceptional delivery, strong partnerships, and measurable business impact. Your ability to foster trust, align teams, and execute effectively will position you as a valued strategic partner to our clients.\nWHAT YOU'LL DO\nLead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships\nAct as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals\nCollaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals\nPartner on overall account health, including quarterly and annual account planning\nTranslate client business goals into agency strategy\nAddress and resolve client issues promptly, ensuring a seamless client experience\nPartner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably\nSupport account growth by identifying opportunities to expand client relationships into new service areas\nAnticipate and resolve client challenges with clarity, urgency, and sound judgment\nEnsure that all deliverables meet quality standards and deadlines set by the client\nMaintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions\nWHAT YOU'LL NEED\nProven experience in account management with a focus on client satisfaction and relationship building\nStrong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions\nAbility to proactively identify client needs and translate them into actionable, strategic solutions\nExtensive experience in agency account management, digital product, brand strategy, or a related field\nComfortable with analytics, technology, content management platforms, and AI initiatives\nDemonstrated skill in leading teams and influencing others to achieve project success\nFinancial acumen, including experience managing growth pipelines, budgets, scopes, and account growth\nExperience supporting contract negotiations\nABOUT US\nBorn in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.\nStriving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.\nThe Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.\nThe target range of compensation for this role is $150,000 - $170,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.","description_format":"text","description_chars":3717,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","UI/UX Design","Web Development Services"],"lifecycle":[{"event":"open","at":"2026-10-13T13:05:36Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.196,"p_room":0.28,"age_days":301,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/code-and-theory-client-engagement-director-us","json_url":"https://alion.io/job/code-and-theory-client-engagement-director-us.json","meta":{"generated_at":"2026-10-22T06:12:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4352},"rest":"https://alion.io/mcp/rest/get_company?id=4352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcode-and-theory-client-engagement-director-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcode-and-theory-client-engagement-director-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcode-and-theory-client-engagement-director-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/code-and-theory-client-engagement-director-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcode-and-theory-client-engagement-director-us"}]}