{"id":3879156,"url":"https://alion.io/job/code-stone-support-technician-london-w1","title":"Support Technician - London W1","company":{"id":690914,"name":"Code Stone","domain":"codestone.com","url":"https://alion.io/company/codestone","size_band":"1-10","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-06T15:48:40Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-14T11:38:24Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Onsite IT Support Technician - London\nHands-on IT support | AV & meeting room technology | Customer-facing role\nDo you enjoy solving IT problems, helping people and making technology work seamlessly?\nWe're looking for an Onsite IT Support Technician to join our team, delivering hands-on technical support at a client site in central London.\nThis is a varied, people-facing role where no two days are quite the same. You'll support users across their desktop environment, devices and core IT services, as well as meeting room technology and live events. You'll be someone who enjoys getting stuck into technical challenges, takes ownership of issues and understands the importance of delivering a great customer experience.\nYou'll work alongside experienced IT teams, gaining exposure to a broad range of technologies and opportunities to develop your technical skills.\nThe role\nLocation: Central London (W1)\n\nWorking pattern: Onsite, five days per week\n\nHours: 37.5 hours, Monday to Friday\n\nShifts: Rotating between 8am-4:30pm, 9am-5:30pm and 9:30am-6pm\n\nLunch: One-hour unpaid break\n\nWhat you'll be doing\nSupporting people and technology\nProviding face-to-face and desk-side support for desktops, laptops, mobile devices and Microsoft 365 applications. You'll troubleshoot hardware and software issues, manage user accounts and access, and help keep the working environment running smoothly.\nAV and meeting room support\nHelping users get the most from meeting room and event technology, including AV equipment, video conferencing and presentation systems. You'll carry out checks, resolve issues and ensure meetings and events run without disruption.\nIT infrastructure and systems\nSupporting core IT services, including networking, wireless connectivity, servers and virtual environments. You'll work alongside senior technical colleagues on more complex configuration, administration and troubleshooting activities.\nService delivery and ownership\nManaging incidents through the service desk, keeping users informed and ensuring issues are resolved within agreed SLAs. You'll document solutions, maintain equipment and asset records, and take ownership of requests from start to finish.\nContinuous improvement\nLooking for ways to improve how we work, embracing AI and digital tools to reduce manual tasks, improve efficiency and enhance the support experience.\nWhat we're looking for\nWe're interested in people who have a solid IT support background and enjoy working directly with customers.\nYou'll ideally bring:\nExperience in a customer-facing IT support, service desk or onsite/desk-side support role.\n\nConfidence troubleshooting hardware, software and connectivity issues.\n\nExperience supporting Microsoft 365, including Teams, Exchange, SharePoint and OneDrive.\n\nAn understanding of networking, servers and IT infrastructure.\n\nExperience with AV equipment, meeting rooms or event technology.\n\nThe ability to prioritise multiple requests and remain calm when things get busy.\n\nA proactive approach, taking ownership of issues rather than simply passing them on.\n\nStrong communication skills, with the ability to explain technical issues clearly to non-technical users.\n\nTechnical knowledge\nExperience with some of the following technologies would be beneficial:\nMicrosoft 365 and licence administration\n\nActive Directory, user and group management\n\nMicrosoft Exchange Hybrid\n\nAzure and Conditional Access\n\nMulti-Factor Authentication (MFA)\n\nIntune / Mobile Device Management\n\nSharePoint, OneDrive and Teams\n\nVMware, Hyper-V or other virtualisation technologies\n\nNetworking, switches, routers and wireless technologies\n\nServer administration, backup and recovery\n\nAV and meeting room technology\n\nYou don't need to be an expert in everything. We're looking for someone with a good technical foundation, a willingness to learn and the confidence to develop their skills.\nThe person we're looking for\nTechnical ability is important, but so is how you work with people.\nYou'll be approachable, patient and professional, comfortable supporting everyone from end users to senior stakeholders. You'll enjoy working in a live environment, be able to think on your feet and understand that sometimes the most important part of resolving an issue is how you make the person experiencing it feel.\nYou'll be organised, adaptable and comfortable balancing competing priorities, while taking pride in delivering a reliable and responsive service.\nInterested?\nIf you're a hands-on IT support professional who enjoys variety, solving problems and delivering great customer service, we'd love to hear from you.","description_format":"text","description_chars":4599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-06T17:37:06Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/code-stone-support-technician-london-w1","json_url":"https://alion.io/job/code-stone-support-technician-london-w1.json","meta":{"generated_at":"2026-11-14T16:23:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690914},"rest":"https://alion.io/mcp/rest/get_company?id=690914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcode-stone-support-technician-london-w1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcode-stone-support-technician-london-w1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcode-stone-support-technician-london-w1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/code-stone-support-technician-london-w1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcode-stone-support-technician-london-w1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3879156}},{"tool":"search_jobs","arguments":{"company":"codestone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3879156},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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