{"id":2451273,"url":"https://alion.io/job/code-stone-support-technician-onsite-london","title":"Support Technician (Onsite - London)","company":{"id":690914,"name":"Code Stone","domain":"codestone.com","url":"https://alion.io/company/codestone","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:05:19Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-17T15:58:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Role\n\nThe onsite Support Technician is a proactive and customer-focused IT professional responsible for delivering technical support across a range of IT infrastructure solutions.\nThis role primarily involves troubleshooting, maintaining, and supporting desktop environments, end-user devices, and core IT services. The Onsite Support Technician will ensure smooth IT operations by resolving incidents, assisting users, and maintaining key IT systems.\nHours: Monday to Friday, 37.5 hours per week with a 1 hour unpaid lunch break, worked between 8am and 6pm\nShifts: 3 rotating shifts: 8am to 4:30pm, 9am to 5:30pm and 9:30am to 6pm\nLocation: On client site in London, 5 days per week\nYour Responsibilities\nProvide support for desktops, laptops, mobile devices, and core IT services\nAssist with server administration and advanced configuration tasks under supervision\nSupport networking and wireless technologies, including troubleshooting connectivity issues\nManage and resolve O365 security and administration issues, including user account management and access controls\nAssist in virtual machine technologies for provisioning and maintenance\nProvide face to face, desk-side support on site, delivering excellent customer service to all levels of staff and ensuring timely issue resolution\nMonitor and maintain IT systems using support tools aligned with ITIL best practices\nContribute to incident management, logging and tracking issues within SLAs\nSupport key business applications and ensure minimal disruption to users\nAssist with IT procurement, equipment configuration, and asset management\nDocument resolutions, technical processes, and troubleshooting steps for internal knowledge sharing\nEmbrace and develop the use of AI and digital tools to work more efficiently, reduce manual effort and improve the quality of work\nYour Experience will include:\nOn-site support: Experience in a customer-facing, on-site or desk-side support role\n\nAdvanced technical knowledge: Expertise in diagnosing complex hardware and software issues, including server-level support\n\nNetworking skills: Proficiency in configuring switches, routers, and basic wireless network management\n\nSystems integration: Ability to work on integrating different systems and understanding how they interconnect\n\nVirtualisation: Familiarity with technologies like VMware, Hyper-V, or other virtual environments\n\nBackup and recovery: Experience with backup software and data recovery processes\n\nVendor coordination: Managing warranties and liaising with third-party hardware and software vendors\n\nEvent support: Experience planning and delivering IT for events, meetings or presentations, including AV and meeting room technology\n\nOrganisation and planning: Ability to coordinate equipment, people and timings across several requirements and deadlines\n\nTechnical Product Knowledge\nOther skills will include accreditation or experience in some of the following technical products:\nOffice 365\nLicence administration\nCreating new users & groups\nMicrosoft Exchange Hybrid\nSharePoint\nOneDrive\nTeams\nAzure\nConditional Access\nMFA\nIntune (MDM)\nADFS\nYou will bring the following behaviours:\nCollaboration: Works closely with senior IT teams and leadership to align support practices with organisational goals\n\nCustomer focus: Demonstrates empathy, patience, and attentiveness in all environments. Presents a professional, approachable and confident manner when supporting customers in person\n\nCommunication skills: Translates technical information into clear, non-technical language for customers. Actively listens to understand customer concerns before responding\n\nAdaptability and flexibility: Stays calm under pressure and manages multiple customers' needs simultaneously\n\nComposure in live situations: Stays calm and solution-focused when resolving issues in front of customers or during live events\n\nTime management and prioritisation: Balances a workload of technical tasks while ensuring that critical issues are addressed first. Keeps track of multiple tasks to meet Service Level Agreements (SLAs) and customer expectations\n\nOwnership and accountability: Takes responsibility for resolving customer issues from start to finish. Follows up after issue resolution to ensure customer satisfaction\n\nContinuous learning: Stays updated on technical advancements and adopts a proactive approach to skill development, seeking out learning opportunities","description_format":"text","description_chars":4424,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-13T14:51:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:10","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/code-stone-support-technician-onsite-london","json_url":"https://alion.io/job/code-stone-support-technician-onsite-london.json","meta":{"generated_at":"2026-10-17T17:52:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":444,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690914},"rest":"https://alion.io/mcp/rest/get_company?id=690914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcode-stone-support-technician-onsite-london"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcode-stone-support-technician-onsite-london"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcode-stone-support-technician-onsite-london"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/code-stone-support-technician-onsite-london\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcode-stone-support-technician-onsite-london"}]}