{"id":3272352,"url":"https://alion.io/job/codekeeper-customer-success-specialist-legaltech-codekeeper-2","title":"Customer Success Specialist (LegalTech) - Codekeeper","company":{"id":9285,"name":"Codekeeper","domain":"codekeeper.co","url":"https://alion.io/company/codekeeper","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["NL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:20:28Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T05:23:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Success Specialist (Legal Tech)\nJoin Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We are searching for a talented Customer Success Specialist to excel in this dynamic and multifaceted position.\nWe're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.\nRole Description\nAs a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.\nKey Responsibilities\nCustomer Service\nYou’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account\n\nSince we operate a full service model, you’ll be making sure their requests are handled quickly and correctly\n\nTech Setup Support\nCustomers will also be required to set up connections between their source code management platform\n\nYou will support them in this process and make sure everything is administered correctly on our side\n\nSales Support\nSince in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service\n\nThis is done via email and website chat\n\nReport Drafting\nSome of our customers require us to inspect information they provide\n\nYou draft the reports and send them back to them\n\nLegal Drafting/Review\nAs part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements\n\nYou’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client\n\nAbout the Company\nCodekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.\ncodekeeper.co/\nWhat We Offer\nPassionate and fun-loving colleagues\n\nStartup mindset with ample opportunities for growth\n\nRegular team activities and gatherings\n\nComprehensive onboarding process with a dedicated ramp-up period\n\nA supportive team that values open communication and direct feedback\n\nA chance to excel in your career and make a difference\n\nWhat We Are Looking For\nWe are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.\nPrior experience in customer success or similar role is preferred\n\nProficiency in drafting legal documents\n\nExposure to working with diverse companies of varying sizes and industries\n\nAdditional Requirements\nAnalytical thinking, and a proactive attitude\n\nExcellent written English communication skills\n\nProficiency in modern web tools like Google Docs and similar platforms\n\nHighly organized with a strong attention to detail\n\nComfortable adapting and multitasking in a fast-paced environment\n\nAdditional Info\nJob Location: Remote\n\nJoin us to shape the future of software escrow!\n\nHow to Apply\nPlease send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.","description_format":"text","description_chars":4142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management"],"lifecycle":[{"event":"open","at":"2026-10-26T12:20:28Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":1,"age_days":3,"expected_fill_days":11,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/codekeeper-customer-success-specialist-legaltech-codekeeper-2","json_url":"https://alion.io/job/codekeeper-customer-success-specialist-legaltech-codekeeper-2.json","meta":{"generated_at":"2026-10-30T08:27:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12029,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9285},"rest":"https://alion.io/mcp/rest/get_company?id=9285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcodekeeper-customer-success-specialist-legaltech-codekeeper-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcodekeeper-customer-success-specialist-legaltech-codekeeper-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcodekeeper-customer-success-specialist-legaltech-codekeeper-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/codekeeper-customer-success-specialist-legaltech-codekeeper-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcodekeeper-customer-success-specialist-legaltech-codekeeper-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3272352}},{"tool":"search_jobs","arguments":{"company":"codekeeper.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3272352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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