{"id":2650522,"url":"https://alion.io/job/codemettle-infrastructure-support-engineer","title":"Infrastructure Support Engineer","company":{"id":4421424,"name":"Code Mettle","domain":"codemettle.com","url":"https://alion.io/company/codemettle","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":142000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":413},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"GitLab","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ansible","optional":true},{"name":"Docker","optional":true},{"name":"Go","optional":true},{"name":"JavaScript","optional":true},{"name":"Scala","optional":true},{"name":"Terraform","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T17:48:49Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"CodeMettle provides a flexible data management software platform that solves complex, mission critical network, communications, and process management challenges. CodeMettle serves defense, government, and communications providers and offers innovative and scalable management of networks. The company is based in Atlanta, GA and is growing a team of talented and dedicated professionals committed to delivering superior software and services to customers worldwide.\nCodeMettle is a growing company passionately focused on solving the toughest problems for the most discerning customers. We provide custom software development and integration services for companies in the broadcast, telecommunications and government defense markets. CodeMettle engineers customize, integrate and deploy new installations of CodeMettle software to customers around the world.\nOur company builds software that untrained users and field-service reps can use to rapidly enhance a unit’s ability to manage the lifecycle of their communications infrastructure without requiring customizations. This software is stable, performant, secure and reusable as befits the needs of our customers and the domains in which they operate.\nThe InfrastructureSupport Engineershelp build, operate, and support the systems that enable all teams to accelerate the flow of value to our customers. As the first line of support for our internal engineering platforms, they keep developers productive by responding to requests, troubleshooting issues, and maintaining the tools our teams rely on every day. Working alongside and learning from DevOps engineers, they will grow their skills in automation, containerized deployments, networking, and enterprise infrastructure software.\nThey do this in a number of ways:\nThey provide first-line technical support to our engineers.eg) Respond to support tickets and Slack messages about org-support services such as GitLab, Nexus, and build environments. Triage issues, resolve what they can, and escalate the rest with clear notes.\n\nThey create and maintain documentation that helps engineers be faster and more independent.eg) Write how-to guides, runbooks, and FAQs for common requests and recurring issues to improve engineer self-service.\n\nThey help operate and maintain infrastructure, applications, and tooling “as code” wherever possible.eg) Assist with installing, upgrading, patching, and monitoring Kubernetes, git servers, artifact repositories, hypervisors, etc.\n\nThey support and help improve our software development pipelines.eg) Troubleshoot failed builds and deployments, manage user access and permissions, and make incremental improvements to CI/CD pipelines under the guidance of senior engineers.\n\nThey look for repetitive tasks and find ways to automate them.eg) Script common support tasks such as account provisioning, environment resets, or host configuration to reduce manual effort.\n\nThey make sure the hardware and lab equipment that our teams depend on is accounted for, working, and ready when needed.eg) Set up, image, and maintain workstations, servers, and network equipment in the CodeMettle office and lab.\n\nThe role:\nServe as the first point of contact for internal support requests related to DevOps infrastructure, tools, and services; triage, troubleshoot, and resolve or escalate as appropriate.\nHelp operate and maintain infrastructure, applications, and services supporting software development Continuous Integration (CI), Continuous Delivery (CD), testing, security, artifact management, and network/device simulation.\nManage user accounts, access, and permissions across development tools and platforms.\nMonitor system health, respond to alerts, and assist with routine maintenance, patching, upgrades, and backups.\nHelp to create and maintain documentation, runbooks, and knowledge base articles that improve engineer self-service.\nHelp product and engineering teams get the most out of the self-service capabilities of our DevOps infrastructure.\nWork alongside security, engineering, and operations teams to maintain shared systems with multiple stakeholders.\nContribute to automation and Infrastructure as Code (IaC) efforts that replace manual touch labor.\nSet up and maintain office hardware, lab equipment, servers, and workstations as needed.\nLearn from senior engineers and stay current on DevOps tools, trends, and best practices.\nYou may be a good fit if:\nYou have hands-on exposure to Linux, networking fundamentals, and scripting, whether through coursework, internships, a home lab, or professional experience.\nYou enjoy self-hosting and tinkering with networking and Linux administration.\nYou like helping people solve technical problems and take ownership of seeing an issue through to resolution.\nYou can explain technical issues clearly, in writing and in conversation, to people with different levels of expertise.\nYou are a methodical troubleshooter who can break a problem down, gather the right information, and know when to escalate.\nYou are eager to learn current DevOps tooling, patterns, and principles, and to grow into designing and building systems yourself.\nYou can effectively contribute and collaborate with multiple types of cross-functional teams.\nYou enjoy being a maker, have a passion for open-source software, and love nerding out.\nProfessional Requirements:\nBachelor’s degree in Computer Science, Information Technology or a related field, OR at least 2-4 years of relevant experience in IT support, help desk, systems administration, or DevOps may be accepted in lieu of a degree\nWorking knowledge of Linux and basic networking concepts (TCP/IP, DNS, DHCP, firewalls)\nBasic scripting experience in Bash, Python, PowerShell, or similar\nWillingness to administer and support applications and systems used by multiple teams\nCustomer-service mindset with patience and a genuine interest in helping others\nMust be self-motivated, proactive and curious\nMust be an effective problem solver\nMust build and maintain good working relationships through effective communication and interpersonal skills\nAble to work in the CodeMettle office on hardware and maintain equipment as needed\nU.S. Citizenship is required to access CodeMettle systems\nNice to Haves:\nExposure to and willingness to work with Golang, Java, Python, JavaScript, TypeScript, Scala development tooling and processes\nExposure to infrastructure as code (IaC) in the form of Ansible and Terraform\nExposure to containers (Docker, Kubernetes), version control (Git), and CI / CD concepts\nExperience working with a ticketing or help desk system\nTechnical certifications (e.g., CompTIA A+, Network+, Linux+, or CKA) a plus\nPhysical Requirements:\nAbility to work on-site in the office at least 3-days per week as part of a hybrid schedule.\nAbility to sit or remain at a workstation for extended periods while working on a computer.\nAbility to use a keyboard, mouse, and other standard computer equipment with regular repetitive motion.\nAbility to view computer monitors and screens for long durations with appropriate visual acuity.\nAbility to occasionally stand, walk, or move around the office to collaborate with team members or access equipment.\nAbility to lift or move small office or technical items (such as laptops, servers, and other equipment) up to approximately 20-25 pounds, if required.\nAbility to navigate typical office environments, including meeting rooms, collaboration spaces, and equipment areas.\nWhy join CodeMettle?\nAt CodeMettle, you will be part of an exciting, rapidly growing team that is disrupting the network & systems management landscape and transforming network managers into fully automated, highly efficient business service orchestrators. You will work alongside fun and talented people with an amazing culture, focused on success of our clients, company, and each and every member of the team.\nOutstanding Culture and Perks:\nAccess and communication with Senior Management\nProfessional development and training opportunities\n401(k) with 100% vesting after 3 months\nMedical, Dental, and Vision insurance\nHSA, FSA, and DCA accounts\nFlexible office hours and remote work opportunities\nOpen PTO\nParental leave\nWellness and fitness center discounts\nMARTA commuter benefits\nEmployee Assistance Programs and employee concierge services\nCodeMettle is an equal opportunity employer-M/F/D/V.","description_format":"text","description_chars":8356,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T21:33:35Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.682,"p_room":0.55,"age_days":25,"expected_fill_days":20,"reasons":["conf:4","win:tail","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/codemettle-infrastructure-support-engineer","json_url":"https://alion.io/job/codemettle-infrastructure-support-engineer.json","meta":{"generated_at":"2026-10-26T22:06:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421424},"rest":"https://alion.io/mcp/rest/get_company?id=4421424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcodemettle-infrastructure-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcodemettle-infrastructure-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcodemettle-infrastructure-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/codemettle-infrastructure-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcodemettle-infrastructure-support-engineer"}]}