{"id":4000918,"url":"https://alion.io/job/coder-customer-success-manager-emea-apac","title":"Customer Success Manager (EMEA & APAC)","company":{"id":961,"name":"Coder","domain":"coder.com","url":"https://alion.io/company/coder","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":90000,"max":121000,"currency":"GBP","period":"year","gross":null,"usd_annual":162301},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-09T22:23:53Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T03:23:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Coder is hiring a Manager, Customer Success Team to build, lead, and scale a high-performing team of Customer Success Managers focused on our enterprise customers. This role will drive customer adoption, retention, expansion, and long-term partnership with some of the world’s most sophisticated engineering organizations.\nCoder provides self-hosted software environment and AI development infrastructure that enables enterprises to give developers and AI coding agents a fast, flexible development experience while maintaining the security, governance, and control their organizations require. Our customers span technology, financial services, government, automotive, and other highly regulated industries.\nAs a leader on the Customer Success team, you will be responsible for developing and coaching a high-performing team, building scalable customer success programs, and ensuring customers achieve measurable value from Coder. You will work closely with Sales, Product, Engineering, and Support to drive adoption, identify opportunities for expansion, and represent the voice of the customer across Coder.\nThis is a player-coach role. You'll spend most of your time leading and developing the team while remaining directly engaged with strategic customers and helping establish the standard for exceptional enterprise Customer Success.\nWhat you'll do here\nLead, mentor, and develop a team of Customer Success Managers to deliver exceptional customer outcomes, retention, and expansion.\n\nOwn team-level customer success outcomes, including adoption, customer health, ARR, NRR, and overall customer satisfaction.\n\nPartner cross-functionally with Sales, Product, Engineering, and Support to drive customer adoption, engagement, retention, and expansion.\n\nDevelop and execute scalable customer success strategies, processes, playbooks, and metrics for Coder’s growing enterprise customer base.\n\nServe as an executive sponsor for key enterprise accounts, building trusted relationships with senior engineering, platform, infrastructure, security, and technology leaders.\n\nCoach the team on executive engagement, strategic account planning, value realization, renewals, and expansion opportunities.\n\nIdentify customer risks and opportunities across the portfolio and establish proactive strategies to improve adoption, mitigate churn, and increase customer value.\n\nHelp customers understand and realize the value of Coder across their development organization, including secure development environments and AI-powered software development.\n\nRepresent the voice of the customer internally, influencing product strategy, roadmap priorities, and operational improvements.\n\nEstablish a culture of accountability, continuous improvement, and customer obsession across the Customer Success organization.\n\nBuild the systems, operating rhythms, and reporting needed to scale the team effectively as Coder grows.\n\nWhat we're looking for\n7+ years of experience in Customer Success, Account Management, or related customer-facing roles, with 2+ years leading enterprise Customer Success or Account Management teams.\n\nProven experience working with complex enterprise customers in SaaS, developer tools, cloud infrastructure, AI, cybersecurity, or related technology sectors.\n\nDemonstrated track record of driving customer adoption, retention, expansion, and measurable business outcomes.\n\nStrong strategic thinking and operational execution skills, with the ability to build frameworks, processes, and programs from the ground up.\n\nExceptional communication and executive presence, with the ability to build trusted relationships with C-suite and senior technical stakeholders.\n\nStrong analytical and problem-solving skills, with the ability to use customer data and insights to identify risks, opportunities, and trends.\n\nA coaching mindset and passion for hiring, developing, and building high-performing teams.\n\nAbility to operate effectively in a fast-moving, high-growth environment with a high degree of autonomy and ambiguity.\n\nStrong technical curiosity and the ability to quickly understand complex products, customer environments, and emerging technologies.\n\nExperience partnering cross-functionally with Sales, Product, Engineering, and other teams to drive customer outcomes.\n\nBonus taco if you have\n(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)\n\nExperience working with developer tools, cloud infrastructure, DevOps, platform engineering, cybersecurity, or AI products.\n\nExperience supporting large, global, or highly regulated enterprise organizations.\n\nFamiliarity with modern software development and infrastructure technologies such as Kubernetes, Terraform, cloud platforms, or developer environments.\n\nExperience helping organizations adopt AI coding tools, AI agents, or other emerging AI technologies.\n\nExperience working at a high-growth technology company and building Customer Success programs as the organization scales.\n\nAbout Coder\nCoder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com.\nInterview process\nWe believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.\nAI use during the interview process\nAs an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.\nNot permitted: Using AI assistance during conversational interviews.\nPermitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.\nOur use of AI in hiring\nWe use AI tools to help manage our recruitment process efficiently and fairly. Specifically:\nAshby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.\n\nGranola takes notes during our interview calls so our team can focus on the conversation with you.\n\nAll hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.\nIn accordance with New York City Local Law 144, an independent bias audit has been conducted on \"Automated Employment Decision Tools\"; results are available for Ashby.\nIf you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact .\nCoder is a proud Equal Opportunity Employer\nWe are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":7834,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-11-10T03:23:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (UK Expansion Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: UK Expansion Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T05:44:06Z"},"pay":{"stated_usd_annual":162301,"is_top_pay":true},"html_url":"https://alion.io/job/coder-customer-success-manager-emea-apac","json_url":"https://alion.io/job/coder-customer-success-manager-emea-apac.json","meta":{"generated_at":"2026-11-10T05:44:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13322,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":961},"rest":"https://alion.io/mcp/rest/get_company?id=961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoder-customer-success-manager-emea-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoder-customer-success-manager-emea-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoder-customer-success-manager-emea-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coder-customer-success-manager-emea-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoder-customer-success-manager-emea-apac"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4000918}},{"tool":"search_jobs","arguments":{"company":"coder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4000918},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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