{"id":2625721,"url":"https://alion.io/job/coder-senior-strategic-customer-success-manager","title":"Senior Strategic Customer Success Manager","company":{"id":961,"name":"Coder","domain":"coder.com","url":"https://alion.io/company/coder","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":139000,"max":201000,"currency":"USD","period":"year","gross":null,"usd_annual":201000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Cursor","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Salesforce","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:46:49Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T03:48:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback.\nWhat you’ll do here\nOwn onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform.\n\nRemove barriers to adoption so customers achieve their desired outcomes expediently.\n\nEngage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations.\n\nOwn the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes.\n\nGuide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers; coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting.\n\nIdentify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions.\n\nOversee renewals and forecasting, ensuring timely, successful commitments.\n\nServe as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them.\n\nMonitor and report on customer health and usage, including technical risks and progress toward adoption milestones.\n\nDevelop deep expertise in Coder’s products to provide global customer coverage.\n\nWhat we’re looking for\n5+ years in customer success or a technical customer-facing role, with experience independently managing enterprise accounts and driving adoption, retention, and expansion.\n\nPractical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC; ability to discuss how these fit into a customer’s environment and inform their adoption strategy.\n\nExperience guiding customer onboarding and deployments in SaaS or self-hosted environments. Able to understand a deployment architecture, ask informed questions about infrastructure and security, investigate common issues using logs and documentation, and turn findings into clear next steps.\n\nHands-on experience with Salesforce and other industry-standard CS platforms.\n\nHistory of building strong relationships across executive, business, and technical stakeholders.\n\nConsistent internal advocacy for customers and ability to provide actionable feedback for Product and cross-functional teams.\n\nHabit of staying current on industry trends, CS best practices, and the competitive landscape.\n\nStartup experience.\n\nHigh EQ with strong verbal communication and technical writing skills.\n\nSelf-motivated with a creative and analytical approach to problem-solving.\n\nBonus tacos if you have\nCustomer success or sales experience focused on developer tools.\n\nRenewal management experience.\n\nExperience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon).\n\nTinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor).\n\nHands-on familiarity with Kubernetes, cloud environments (AWS, GCP, Azure), or infrastructure as code tools such as Terraform.\n\nAbout Coder\nCoder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com.\nInterview process\nWe believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.\nAI use during the interview process\nAs an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.\nNot permitted: Using AI assistance during conversational interviews.\nPermitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.\nOur use of AI in hiring\nWe use AI tools to help manage our recruitment process efficiently and fairly. Specifically:\nAshby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.\n\nGranola takes notes during our interview calls so our team can focus on the conversation with you.\n\nAll hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.\nIn accordance with New York City Local Law 144, an independent bias audit has been conducted on \"Automated Employment Decision Tools\"; results are available for Ashby.\nIf you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact .\nCoder is a proud Equal Opportunity Employer\nWe are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":6462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-15T14:58:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":201000,"is_top_pay":true},"html_url":"https://alion.io/job/coder-senior-strategic-customer-success-manager","json_url":"https://alion.io/job/coder-senior-strategic-customer-success-manager.json","meta":{"generated_at":"2026-10-20T07:45:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":961},"rest":"https://alion.io/mcp/rest/get_company?id=961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoder-senior-strategic-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoder-senior-strategic-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoder-senior-strategic-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coder-senior-strategic-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoder-senior-strategic-customer-success-manager"}]}