{"id":2199774,"url":"https://alion.io/job/coder-technologies-senior-customer-support-engineer","title":"Senior Customer Support Engineer","company":{"id":961,"name":"Coder","domain":"coder.com","url":"https://alion.io/company/coder","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":128000,"max":194000,"currency":"USD","period":"year","gross":null,"usd_annual":194000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:05:36Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-17T03:21:01Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence.\nYou will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder.\nWhat you’ll do here\nReproduce and debug customer issues using existing tools, test environments, or custom reproduction setups\n\nSolve incoming technical support requests in a timely manner, including urgent, high-severity cases\n\nCommunicate clearly and tactfully with customers throughout the support lifecycle\n\nGather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved\n\nIdentify and communicate product usage trends, bugs, and feature requests\n\nCollaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls\n\nDocument customer activity in accordance with internal and external security standards\n\nGuide and mentor new team members on support processes and procedures\n\nContribute to product documentation, customer knowledge base articles, and best practice guides\n\nImprove support processes, tools, and workflows in collaboration with the broader team\n\nParticipate in a periodic on-call rotation for production-down issues\n\nWhat we’re looking for\nBased in the US West Coast timezone\n\n5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products\n\n5+ years of experience supporting enterprise customers\n\n2+ years of experience diagnosing production network connectivity and performance issues\n\nStrong problem-solving, analytical, and troubleshooting skills\n\nClear, thoughtful communication skills, both verbal and written\n\nExperience with Terraform\n\nExperience with major cloud platforms, distributed systems, microservices architecture, and containerization technologies such as Kubernetes\n\nExperience with a scripting language, such as Bash, Python, or Ruby, to automate reproduction environments and support workflows\n\nAbility to read complex code for troubleshooting\n\nExperience with GitHub\n\nExperience with REST APIs and command line tools\n\nStrong organization, attention to detail, and ability to learn new technologies quickly\n\nExperience working in a startup environment\n\nA customer-first mindset and a strong instinct for automation, process improvement, and efficient resolution strategies\n\nBonus tacos if you have\nDevOps Engineering, Software Engineering, or Systems Administration experience\n\nSoftware-defined networking experience, such as Tailscale\n\nExperience supporting engineering teams and the tools they use every day\n\nAbout Coder\nCoder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com.\nInterview process\nWe believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.\nAI use during the interview process\nAs an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.\nNot permitted: Using AI assistance during conversational interviews.\nPermitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.\nOur use of AI in hiring\nWe use AI tools to help manage our recruitment process efficiently and fairly. Specifically:\nAshby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.\n\nGranola takes notes during our interview calls so our team can focus on the conversation with you.\n\nAll hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.\nIn accordance with New York City Local Law 144, an independent bias audit has been conducted on \"Automated Employment Decision Tools\"; results are available for Ashby.\nIf you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact .\nCoder is a proud Equal Opportunity Employer\nWe are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":5777,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-09T20:58:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["seen:6","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":194000,"is_top_pay":true},"html_url":"https://alion.io/job/coder-technologies-senior-customer-support-engineer","json_url":"https://alion.io/job/coder-technologies-senior-customer-support-engineer.json","meta":{"generated_at":"2026-10-17T03:30:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4540,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":961},"rest":"https://alion.io/mcp/rest/get_company?id=961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoder-technologies-senior-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoder-technologies-senior-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoder-technologies-senior-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coder-technologies-senior-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoder-technologies-senior-customer-support-engineer"}]}