{"id":3841615,"url":"https://alion.io/job/coderabbit-community-support-engineer","title":"Community Support Engineer","company":{"id":35010,"name":"CodeRabbit","domain":"coderabbit.ai","url":"https://alion.io/company/coderabbit-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":29,"ghost_share":0,"stale_share":0.069,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Discord","optional":false},{"name":"GitHub","optional":false},{"name":"Agile","optional":true},{"name":"CI/CD","optional":true},{"name":"Cursor","optional":true},{"name":"Git","optional":true}],"status":"live","first_seen_at":"2026-11-05T20:20:56Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T12:10:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About CodeRabbit\nCodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.\nWe provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.\nCodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.\nLocations: San Fransisco, CA or Boston, MA (Boston preferred)- Hybrid\nRole Overview\nThis role will be the first point of contact for technical questions across CodeRabbit’s public communities, including Discord, X, Reddit, and GitHub Discussions. The responsibility is to troubleshoot code review issues, resolve integration problems, answer technical questions, and follow through until the issue is resolved. When an issue requires Engineering or Product involvement, the expectation is to create a ticket with enough technical detail and context for the team to take action without unnecessary back-and-forth. Unlike traditional support, these interactions happen in public, where other users can see the responses. Providing clear, accurate, and timely answers is important not only for helping the customer but also for building trust in CodeRabbit Support and making solutions available to others facing similar issues.\nKey Responsibilities\nCollaborate with marketing and Devrel to engage CodeRabbit community spaces-Discord, X, GitHub discussions, Reddit- for support-relevant posts and questions from developers.\n\nTroubleshoot customer code review scenarios, integration failures, and API issues end-to-end. Reproduce issues, debug code, and deliver working solutions.\n\nSynthesize patterns from community questions into searchable, reusable resources: how-to guides, debugging walkthroughs, config examples, and known gotchas.\n\nEscalate thoughtfully to engineering and product teams when bugs, missing features, or product improvements are identified. Open tickets with full reproduction steps and context.\n\nOperate asynchronously across APAC, EMEA, and AMER timezones. Prioritize response speed and clarity in public community spaces.\n\nPartner with support engineers on complex issues. Own community resolution; facilitate escalations to enterprise support when needed.\n\nBuild trust and foster community health: recognize quality peer answers, encourage knowledge-sharing, and maintain welcoming, technical tone.\n\nReport community insights and trends to leadership: recurring issues, feature requests, product feedback, and gaps in documentation.\n\nQualifications\nGreat candidates often have these qualifications:\nAt least 4 years of experience leading support operations initiatives, program management, or operational improvements in a technical/SaaS environment\n\nProven track record of designing and launching operational programs or initiatives that measurably improved support metrics and team productivity\n\nStrong analytical mindset with fluency in operational data-able to define metrics, interpret dashboards, and translate insights into programs and process improvements\n\nCustomer Obsession: a passion to deliver a high-quality customer experience\n\nSystems thinking and operational strategy: ability to design scalable frameworks, establish standards, and evolve how support operates at scale\n\n“Nice to Have”\nGreat candidates may also have one or more of these qualifications:\nExperience leading operational programs from conception through pilot, rollout, and ongoing optimization\n\nFamiliarity with agile or lean methodologies for program management and continuous improvement\n\nExperience working with data analysis tools and dashboards to drive decision-making\n\nStrong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor\n\nKnowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)\n\nBachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field\n\nOur Values\nCollaborative Humans: Prioritizing collective intelligence\n\nFearless Innovators: Turning obstacles into growth opportunities\n\nPersistent Passionate Developers: Thriving on complex, long-term challenges\n\nImpact-Driven Creators: Crafting intuitive tools for developers\n\nRapid Learners and Un-learners: Adapting quickly in our fast-paced technological world\n\nWhat We Offer\nWork on cutting-edge technology with real-world impact\n\nCollaborative and innovative environment\n\nCompetitive salary, equity, and benefits\n\nProfessional development opportunities","description_format":"text","description_chars":5247,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Code Intelligence","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-11-05T23:06:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 10","filings_12m":10,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":230500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":98,"reasons":["conf:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/coderabbit-community-support-engineer","json_url":"https://alion.io/job/coderabbit-community-support-engineer.json","meta":{"generated_at":"2026-11-06T14:47:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35010},"rest":"https://alion.io/mcp/rest/get_company?id=35010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoderabbit-community-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoderabbit-community-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoderabbit-community-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coderabbit-community-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoderabbit-community-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3841615}},{"tool":"search_jobs","arguments":{"company":"coderabbit.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3841615},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}