{"id":2646478,"url":"https://alion.io/job/coderabbit-director-enterprise-customer-success-management","title":"Director, Enterprise Customer Success Management","company":{"id":35010,"name":"CodeRabbit","domain":"coderabbit.ai","url":"https://alion.io/company/coderabbit-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":30,"ghost_share":0,"stale_share":0.067,"repost_share":0,"time_to_fill_p50_days":113,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":275000,"currency":"USD","period":"year","gross":null,"usd_annual":275000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Cursor","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Bitbucket","optional":true},{"name":"GitLab","optional":true}],"status":"live","first_seen_at":"2026-10-15T16:44:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T01:27:26Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About CodeRabbit\nCodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.\nWe are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation - building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.\nRole Overview\nAt CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater. Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform. You will lead and develop the organization responsible for the success and happiness of customers - across enterprises and startups. This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.\nKey Responsibilities\nHiring and developing a Customer Success Management team\n\nOwn forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team\n\nOverseeing the customer journey from onboarding to production scaling\n\nBuild strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations\n\nBuilding playbooks and knowledge bases\n\nOwn a book of business to include renewals and expansion opportunities\n\nBecome a product expert and understand all components of CodeRabbit\n\nEducate customers on the best product usage to ensure they maximize their value\n\nChampion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap\n\nRelentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit\n\nOwn customer-facing communications to ensure a professional and concise message\n\nPartner cross-functionally to advocate for customer needs\n\nDevelop and present periodic reviews to customer leadership\n\nQualifications\nGreat candidates often have these qualifications:\nAt least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role\n\nDemonstrated success building and scaling customer-facing teams in a high-growth technology company\n\nTechnical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders\n\nStrong knowledge of the customer success space, including experience with negotiations and procurement processes\n\nCustomer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems\n\nComfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message\n\nAbility to establish trust at the CxO level as well as with software development practitioners\n\nFamiliarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor\n\nExcellent communication skills: business fluency in spoken and written English\n\nAbility to travel about 25% of the time to meet with customers\n\n“Nice to Have”\nGreat candidates may also have one or more of these qualifications:\nExperience with code review processes and tools\n\nFamiliarity with AI, software developer, and open source technologies\n\nExperience with GTM at early-stage, high-growth, VC-backed startups\n\nFamiliarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps\n\nExperience with major cloud providers and cloud-native technologies\n\nFamiliarity with observability, RCA, and debugging practices\n\nOur Values\nCollaborative Humans: Prioritizing collective intelligence\n\nFearless Innovators: Turning obstacles into growth opportunities\n\nPersistent Passionate Developers: Thriving on complex, long-term challenges\n\nImpact-Driven Creators: Crafting intuitive tools for developers\n\nRapid Learners and Un-learners: Adapting quickly in our fast-paced technological world\n\nWhat We Offer\nWork on cutting-edge technology with real-world impact\n\nCollaborative and innovative environment\n\nCompetitive salary, equity, and benefits\n\nProfessional development opportunities","description_format":"text","description_chars":4743,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Growth 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