Enterprise Customer Success Manager, Americas
About CodeRabbit
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview
At CodeRabbit, we seek an exceptional, passionate Enterprise Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers - a vocal advocate who goes above and beyond to ensure our customers thrive.
Key Responsibilities
Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
Drive engagement and adoption throughout the full customer journey
Own a book of business to include renewals and expansion opportunities
Become a product expert and understand all components of CodeRabbit
Educate customers on the best product usage, ensuring they maximize the value out of it
Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
Own customer-facing communications to ensure a professional and concise message
Develop and present periodic reviews to customer leadership
Qualifications
Great candidates often have these qualifications:
At least 5 years of experience in customer success or account management
Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
Strong knowledge of the customer success space, including experience with negotiations and procurement processes
Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
Ability to establish trust at the CxO level as well as with software development practitioners
Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
Excellent communication skills: business fluency in spoken and written English
Ability to travel about 25% of the time to meet with customers
“Nice to Have”
Great candidates may also have one or more of these qualifications:
Experience with code review processes and tools
Familiarity with AI, software developer, and open source technologies
Experience with GTM at early-stage, high-growth, VC-backed startups
Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
Experience with major cloud providers and cloud-native technologies
Familiarity with observability, RCA, and debugging practices
Our Values
Collaborative Humans: Prioritizing collective intelligence
Fearless Innovators: Turning obstacles into growth opportunities
Persistent, Passionate Developers: Thriving on complex, long-term challenges
Impact-Driven Creators: Crafting intuitive tools for developers
Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world
What We Offer
Work on cutting-edge technology with real-world impact
Collaborative and innovative environment
Competitive salary, equity, and benefits
Professional development opportunities
Base pay range for this role is $125k-215k. Actual salary will be based on job-related skills, experience, and location.
To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.