{"id":4286305,"url":"https://alion.io/job/coderabbit-technical-support-engineer-sf","title":"Technical Support Engineer - SF","company":{"id":35010,"name":"CodeRabbit","domain":"coderabbit.ai","url":"https://alion.io/company/coderabbit-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":26,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Zoom","optional":false},{"name":"CI/CD","optional":true},{"name":"Cursor","optional":true},{"name":"Git","optional":true},{"name":"GitHub","optional":true}],"status":"live","first_seen_at":"2026-11-13T19:57:44Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:59:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About CodeRabbit\nCodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.\nWe provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.\nCodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.\nRole Overview\nAt CodeRabbit, we seek an exceptional, enterprising Technical Support Engineer to join our growing customer support organization in the Americas theater. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers - a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.\nKey Responsibilities\nWork directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues\n\nEducate customers on the best product usage, ensuring they maximize the value out of it\n\nSetup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption\n\nSupport the customer success and sales teams on sales, retention, and expansion motions\n\nWork with our developers to identify defects and opportunities for product improvement\n\nImprove the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure\n\nProvide an analysis of our existing customer base to avoid and minimize risks in the install base\n\nDefine and inspire changes to our product with our development engineering team based on feedback from customers and customer usage\n\nDevelop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do\n\nProvide support on weekdays and off-hours on an as-needed and scheduled rotational basis\n\nQualifications\nGreat candidates often have these qualifications:\nAt least 2 years of experience in technical support, software engineering, or another customer-facing, technical role\n\nExcellent communication skills: business fluency in spoken and written English\n\nCustomer Obsession: a passion to deliver a high-quality customer experience\n\nExperience with modern ticketing and customer support systems\n\nExcellent problem-solving skills with the ability to debug complex technical issues\n\n“Nice to Have”\nGreat candidates may also have one or more of these qualifications:\nProficiency in at least one programming or scripting language\n\nExperience with code review processes and tools\n\nFamiliarity with observability, RCA, and debugging practices and tools\n\nStrong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor\n\nKnowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)\n\nBachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field\n\nOur Values\nCollaborative Humans: Prioritizing collective intelligence\n\nFearless Innovators: Turning obstacles into growth opportunities\n\nPersistent, Passionate Developers: Thriving on complex, long-term challenges\n\nImpact-Driven Creators: Crafting intuitive tools for developers\n\nRapid Learners and Un-learners: Adapting quickly in our fast-paced technological world\n\nWhat We Offer\nWork on cutting-edge technology with real-world impact\n\nCollaborative and innovative environment\n\nCompetitive salary, equity, and benefits\n\nProfessional development opportunities\n\nBase pay range for this role is $115k-190k. Actual salary will be based on job-related skills, experience, and location.\nTo apply, please submit your resume. 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