{"id":4283944,"url":"https://alion.io/job/coderoad-professional-services-team-lead","title":"Professional Services Team Lead","company":{"id":673115,"name":"CodeRoad","domain":"coderoad.com","url":"https://alion.io/company/coderoad","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":16,"ghost_share":0,"stale_share":0.438,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN"],"hiring_countries_total":50,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DNS","optional":false},{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"Jira","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-13T15:23:38Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:15:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Professional Services Team Lead\nEngagement Type: Contractor - (2-Month Project)\nAbout CodeRoad\nCodeRoad is a technology execution partner trusted by companies across North America since 2002. We work alongside our clients to engineer, modernize, and scale the technology that powers their businesses, combining deep technical expertise, specialized teams, and shared accountability for outcomes. Our capabilities span product engineering, platform engineering, legacy modernization, and AI engineering.\nOur engineers, designers, delivery leaders, and technology specialists collaborate through Velocity Studios: specialized teams developed within CodeRoad to deliver complex technology initiatives. Being assigned to a project means you become part of a collaborative environment where you can strengthen your expertise, take ownership of meaningful work, and grow alongside experienced professionals.\nWhy Build Your Career at CodeRoad?\nHigh-Velocity Work & Client Exposure: We work close to the technology, teams and roadmaps that move real outcomes. Direct engagement with U.S. client teams and roadmaps.\nCareer Continuity & Long-Term Opportunity: Your career here can outlast any single project. Continuous multi-project pipeline; long-tenure CodeRoaders.\nEngineering Autonomy & Technical Mastery: We invest in the skills that shape what's next. Agentic AI tools and training, Coursera Enterprise, Studio practice labs, L1-L7 Career Framework.\nHigh-Trust Employee Experience: You grow in an environment built on trust, transparency and recognition. High-touch onboarding, transparent leadership communication, community recognition, psychological safety.\nKey Responsibilities\nLead & Mentor Professional Services Engineers: Provide day-to-day technical leadership, mentorship, and guidance, fostering continuous improvement, technical excellence, accountability, and delivery autonomy across the team.\nOversee VinSolutions Package Management & Migration: Lead the review of existing client packages, identification of equivalent offerings within updated product structures, and execution of package transitions while ensuring service continuity and configuration accuracy.\nDrive End-to-End Client Implementations: Oversee and support new client deployments, account configurations, platform setups, and website launches based on tailored business requirements and item-chain management specifications.\nEnsure Technical Quality & Delivery Excellence: Establish and maintain quality standards for package migrations, platform configurations, and client deployments. Oversee validation processes, troubleshoot complex issues, and serve as the primary escalation point for critical technical challenges.\n Optimize Platform & Operational Workflows: Oversee operational processes leveraging Salesforce (SFX), data mapping tools, and specialized automotive utilities to improve efficiency, consistency, and implementation accuracy.\nBridge Client & Technical Stakeholders: Lead technical communications with North American clients and internal stakeholders, translating business requirements into actionable implementation plans and configuration roadmaps.\nDrive Documentation & Knowledge Sharing: Ensure the development and maintenance of technical specifications, deployment workflows, package migration procedures, integration documentation, and onboarding guides to promote consistency and knowledge transfer.\nWhat You Bring\nProven Professional & Leadership Experience: 3+ years of hands-on experience in professional services, client-facing software implementation, technical application support, or systems configuration, complemented by at least 1 year of team leadership, mentoring, or technical supervision experience.\n CRM & Operational Tooling Expertise: Practical experience with Salesforce (SFX), advanced data handling and spreadsheet tools, data mapping processes, and specialized operational utilities. Experience with automotive dealership software is a strong plus.\n Web Architecture & Systems Foundation: Solid understanding of web technologies (HTML, CSS, JavaScript), relational databases (SQL/MySQL), internet protocols (HTTP/HTTPS, REST, FTP, DNS), server infrastructure, and deployment configurations. Hands-on QA and some experience developing automations is a plus..\nTechnical Ownership & Problem-Solving: Ability to manage complex implementations, prioritize competing workloads, identify operational risks, and make sound technical decisions while maintaining accountability for team deliverables.\n Agile Delivery Mindset: Familiarity with Agile/Scrum methodologies, ticketing workflows (e.g., Jira), and collaborative engineering processes.\n Advanced English Communication (C1): Excellent verbal and written English communication skills, with the confidence to lead technical discussions, manage escalations, and coordinate directly with North American clients and engineering teams across US East/West Coast time zones.\nCoaching & Continuous Improvement: Ability to develop team capabilities through constructive feedback, knowledge sharing, structured problem-solving, and a coaching-oriented leadership approach.\nWhat You’ll Love\nUSA Contractor / 100% Remote\nCompetitive Pay (USD)\nHolidays Off & Paid Time Off\nHealth insurance assistance program\nOpportunity to work with high-growth US-based companies and cutting-edge tech stacks.\nReady to Build What Actually Ships?\nExplore opportunities and submit your application today!","description_format":"text","description_chars":5450,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Colombia","iso":"CO","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":"AI","kind":"region"},{"name":"Antigua and Barbuda","iso":"AG","kind":"region"},{"name":"Aruba","iso":"AW","kind":"region"},{"name":"Bahamas","iso":"BS","kind":"region"},{"name":"Barbados","iso":"BB","kind":"region"},{"name":"Belize","iso":"BZ","kind":"region"},{"name":"Bermuda","iso":"BM","kind":"region"},{"name":"Bolivia","iso":"BO","kind":"region"},{"name":"British Virgin Islands","iso":"VG","kind":"region"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ","kind":"region"},{"name":"Cayman Islands","iso":"KY","kind":"region"},{"name":"Chile","iso":"CL","kind":"region"},{"name":"Costa Rica","iso":"CR","kind":"region"},{"name":"Curaçao","iso":"CW","kind":"region"},{"name":"Dominica","iso":"DM","kind":"region"},{"name":"Dominican Republic","iso":"DO","kind":"region"},{"name":"Ecuador","iso":"EC","kind":"region"},{"name":"El Salvador","iso":"SV","kind":"region"},{"name":"Falkland Islands","iso":"FK","kind":"region"},{"name":"French Guiana","iso":"GF","kind":"region"},{"name":"Grenada","iso":"GD","kind":"region"},{"name":"Guadeloupe","iso":"GP","kind":"region"},{"name":"Guatemala","iso":"GT","kind":"region"},{"name":"Guyana","iso":"GY","kind":"region"},{"name":"Haiti","iso":"HT","kind":"region"},{"name":"Honduras","iso":"HN","kind":"region"},{"name":"Jamaica","iso":"JM","kind":"region"},{"name":"Martinique","iso":"MQ","kind":"region"},{"name":"Montserrat","iso":"MS","kind":"region"},{"name":"Nicaragua","iso":"NI","kind":"region"},{"name":"Panama","iso":"PA","kind":"region"},{"name":"Paraguay","iso":"PY","kind":"region"},{"name":"Peru","iso":"PE","kind":"region"},{"name":"Puerto Rico","iso":"PR","kind":"region"},{"name":"Saint Kitts and Nevis","iso":"KN","kind":"region"},{"name":"Saint Lucia","iso":"LC","kind":"region"},{"name":"Saint Vincent and the Grenadines","iso":"VC","kind":"region"},{"name":"Saint-Pierre and Miquelon","iso":"PM","kind":"region"},{"name":"Sint Maarten","iso":"SX","kind":"region"},{"name":"Suriname","iso":"SR","kind":"region"},{"name":"Trinidad and Tobago","iso":"TT","kind":"region"},{"name":"Turks and Caicos Islands","iso":"TC","kind":"region"},{"name":"Uruguay","iso":"UY","kind":"region"},{"name":"United States Virgin Islands","iso":"VI","kind":"region"},{"name":"Venezuela","iso":"VE","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-11-13T21:15:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T22:53:27Z"},"pay":null,"html_url":"https://alion.io/job/coderoad-professional-services-team-lead","json_url":"https://alion.io/job/coderoad-professional-services-team-lead.json","meta":{"generated_at":"2026-11-13T22:53:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673115},"rest":"https://alion.io/mcp/rest/get_company?id=673115"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoderoad-professional-services-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoderoad-professional-services-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoderoad-professional-services-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coderoad-professional-services-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoderoad-professional-services-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4283944}},{"tool":"search_jobs","arguments":{"company":"coderoad.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4283944},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}