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From staff augmentation to dedicated IT teams and general software engineering, our nearshore technology services empower businessesto thrive in an ever-evolving digital landscape. \nAbout the Role \nAs the Lead Agentic AI Engineer, you will serve as the primary technical authority responsible for architecting, engineering, and operationalizing enterprise-grade autonomous agent systems integrated directly with the Salesforce platform. You will lead the implementation of stateful multi-agent workflows, leveraging frontier LLMs (with a strong emphasis on the Anthropic Claude ecosystem), Model Context Protocol (MCP), and modern orchestration engines to bridge complex business requirements with robust software engineering.\nThis role is critical to transforming enterprise business processes by embedding safe, high-accuracy, and deterministic autonomous AI agents into Salesforce CRM, Data Cloud, and core operational systems. You will anchor the vision, evaluation pipelines, and architectural standards that allow high-throughput agentic workflows to operate securely within strict transactional boundaries and enterprise data security protocols.\nKey Responsibilities\nArchitect stateful multi-agent coordination graphs using LangGraph or custom DAG loops, supporting dynamic task decomposition, supervisor orchestration, human-in-the-loop escalation, and automated error recovery.\n\nBuild standardized MCP (Model Context Protocol) servers and connectors to securely expose Salesforce tools, objects, custom actions, and operational context to agent runners.\n\nOptimize query routes and context engineering across model tiers (such as Claude Sonnet/Opus for multi-turn reasoning vs. Haiku for high-throughput utility tasks) to optimize latency, accuracy, and token spend.\n\nDesign automated evaluation harnesses (Promptfoo, Ragas, or DeepEval) integrated into CI/CD pipelines to continuously benchmark grounding, schema validity, and hallucination resistance against reference datasets.\n\nImplement full-stack observability and defense-in-depth security using tools like LangSmith or Langfuse alongside strict input sanitization, field-level security (FLS), and automated PII scrubbing.\n\nLead technical delivery standards, establishing API interface contracts, specification-driven development patterns, and architectural blueprints for cross-functional engineering teams and executive stakeholders.\n\nRequirements\n7+ years of hands-on enterprise software engineering experience using Python, TypeScript/Node.js, Java, or Apex.\n\n3+ years of direct production experience building, evaluating, and scaling LLM-powered applications and autonomous multi-agent workflows.\n\nTech Stack: Expert proficiency with LangGraph / LangChain, Anthropic/Claude APIs (tool calling, prompt caching, Claude Code), MCP, and observability tools (LangSmith, Langfuse, or OpenTelemetry).\n\nEvaluation Frameworks: Hands-on experience 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