{"id":1932560,"url":"https://alion.io/job/coderpad-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":3734,"name":"CoderPad","domain":"coderpad.io","url":"https://alion.io/company/coderpad","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-6 – UTC-5","utc_offset_min":-6,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T21:47:44Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-17T23:01:22Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Senior Customer Success Manager (Mid-Market) is a strategic, customer-centric role owning a portfolio of ~40-50 mid-market accounts. This role ensures customers achieve measurable business outcomes through proactive engagement, deep relationship management, and strategic execution. Senior CSMs act as trusted advisors who bridge customer goals with product value and long-term success. The CSM is expected to combine strong commercial and customer judgment with high AI fluency, using AI to increase their leverage while maintaining ownership of the quality and judgment behind their work.\nThis role reports to our Head of Customer Success.\nThis role is located in the United States and works CST/ EST hours.\nWhat you'll be doing:\nPortfolio Ownership: Manage a book of ~40-50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health.\n\nOnboarding & Adoption: Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories.\n\nCustomer Health Monitoring: Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions.\n\nStrategic Success Planning: Develop and execute customer success plans that align with each customer’s business goals.\n\nRenewal Execution: Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate.\n\nGrowth Influence: Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives.\n\nBusiness Reviews: Conduct periodic business reviews to showcase value delivery and deepen relationships.\n\nCustomer Advocacy: Serve as the voice of the customer internally to drive product improvements and operational refinements.\n\nCross-Functional Collaboration: Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience.\n\nAI-Enabled Execution: Use AI tools daily to work faster and more effectively across account research, customer insights, success planning, QBR preparation, risk identification, and internal workflows.\n\nWhat you should bring:\nStrategic Relationship Management: Builds deep, long-term relationships with customer stakeholders.\n\nCommunication & Influence: Articulates value clearly across roles-from daily users to business leaders.\n\nAnalytical Thinking: Interprets customer and usage data to guide proactive actions.\n\nProblem Solving & Initiative: Anticipates challenges and drives solutions collaboratively.\n\nBusiness Acumen: Understands customer business models and aligns solutions to outcomes.\n\nCross-Functional Collaboration: Partners with Sales, Product, Support, and other internal teams to deliver seamless results.\n\nAI Fluency: Uses AI as a core part of how they work-delegating appropriate tasks, directing AI effectively, critically evaluating outputs, and building AI-enabled workflows that improve the quality and speed of customer work.","description_format":"text","description_chars":2949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-05T22:22:07Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.9,"age_days":11,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/coderpad-senior-customer-success-manager","json_url":"https://alion.io/job/coderpad-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-18T00:02:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":72,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3734},"rest":"https://alion.io/mcp/rest/get_company?id=3734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoderpad-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoderpad-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoderpad-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coderpad-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoderpad-senior-customer-success-manager"}]}